**Job Description:** Roles and Responsibilities + Acting as a Tier T1.5 for GCSC Teams. + 1st responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT + Expertise in Performing network triage + Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE + Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate + Prioritizing and analyzing the events in the network + Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. + Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. + Ticket Management + Work with internal support groups and recommend diagnostic tests based on degree of service impairment + Access provider management and associated escalations + Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. + Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry No less than 1 years of working experience, preferably on customer services interfacing with clients. No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Good knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- + Excellent communication skills (verbal & written, technical & interpersonal) + Excellent telephone manner + Excellent problem solving skills + Professionalism at all times + Highly skilled in the use of PC systems and applications + Ability to work well under pressure, set priorities and make well-considered decisions + Drive, enthusiasm, initiative, commitment and self-motivation + Resourcefulness and flexibility + Ability to work well in a team Years of Experience 2+yrs Education BE/B.TECH + CCNA/CCNP certified **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status