At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This position provides Subject Matter Expertise and support for functional applications used by the expanding Broadband line of business. The Sr. Analyst, Broadband Systems supports the broadband line of business using a deep expertise of specific systems and business processes that support our LOB along with a broad understanding of how related enterprise systems and platforms interact as a whole as well as. This position contributes to planning for scalability, sustainability, and future development of a group of systems and solutions. Delivers process and system solutions that enables selling of our products and customer service delivery, that result in a positive experience. Acts as a liaison between cross-functional technical and the broadband product and platform teams to secure alignment of system requirements and solutions. Supports design and successful implementations from concept through launch, and ongoing production support.

This is a hybrid position required to be working in-office at least 3 days a week.

Responsibilities: 

Provides technical Subject Matter Expertise and drives improvements to one or more core functional applications. Partners with business partners and business analysts to translate business needs into system design and functional specifications.

Design, develop and unit test custom portlets, reports, reporting universes, and enhancements to the toolset based on unique T-Mobile business specifications.

Proactively responds to investigate, analyze, validate and resolve issues for a dynamic and complex tool and environment including the identification and causes of all issues reported.  Investigate and debug issues at a functional level as well as at code level.  Investigate and converse with tool vendor to debug and resolve code-level issues when necessary.

Plan and execute functional acceptance testing and data validation testing or analysis for upgrades, patches, and enhancements. Manages weekly/monthly deployments from enhancement request management, review and approval, solution delivery, testing, production change management and communications. Owns continuous improvement of deployment process. Leads system developers and business partners during implementation phase of applications. Leads the testing effort for new application changes prior to production releases.

Leads data configuration and data quality analysis required for root cause analysis on process or tool deficiencies, measures output and provides recommendations for process improvement. Acts as Liaison between project teams and end users. Documents new processes and provides operational documentation and support of tool and process use. Manage complex tools environment and interfaces with vendors and/or EIT application support on a regular basis to ensure smooth operation. Perform quality review of technical deliverables from downstream vendors and/or EIT partners to ensure solutions meet customer expectations.

Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications:

Bachelor's degree in Computer Science, Business Analysis, Project Management, or related field; Advanced degree preferred

4 years in systems analysis experience with understanding of strategic business information systems and  production support experience.

At least 18 years of age

Legally authorized to work in the United States

To be successful in this job, you will have the following knowledge, skills, and abilities: 

Software Development and Database

Business Intelligence

Project Management and Cross Functional Team Building

Project Delivery and Portfolio Management preferred

Base Pay Range: $85,700 - $154,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ299257&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.