Sr Business Control Specialist - Credit Business Controls Ops (Bilingual Spanish/Portuguese) Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. **Line of Business Job Description:** Provide analytical support in executing internal control discipline and operational excellence within a LOB. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Demonstrate the ability to liaison across lines of business across organizations globally. Demonstrate the ability to review and assess change being introduced across the Organization and Business processes to identify the need for risk and control. Incumbents typically have over 5+ years of risk management and/or LOB experience. **Responsibilities:** + Demonstrate ability to act as a Risk and Control Liaison for the aligned GBO LOB / FLU + Support Test of Controls end to end quality review process + Drive 100% Defect Remediation + Lead and support actions related to TOC inventory change to ensure flawless execution through project management tools and routines. + Candidate will actively review/test transactional activities to identify issues, trends, or errors to review with Leaders and Executives in the Business. + Responsible for operating quality review reporting as part of the Enterprise Process Management Policy and Procedure for test of controls aligned to Process Inventory. + Assess management and process controls for effectiveness at ensuring compliance with policies and procedures. + Candidate will complete / execute monthly testing activities to ensure quality and adherence to applicable policy and regulation. + Identify where new controls or improvements to existing controls should be deployed. + Develop and maintain effective partnership with business, compliance and risk teammates + Demonstrate the ability to be a self-starter and demonstrate ownership and results driving to become a subject matter expert in aligned test inventory, candidates should be intellectually curious. + Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met **Required Qualifications:** + Experience in processes and systems for Global Credit Operations and/or Credit Fulfillment, Service and Operations. (LoanIQ, GFS, GSS etc.) + Experience with procedure documentation, audit, compliance, and/or QA/QC testing. Data management knowledge beneficial. + Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems + Relationship management skills + Proficient with Excel and PowerPoint + Excellent written and verbal communication skills + Detail-oriented + Ability to work in a fast-paced environment to drive Quality goals while meeting aggressive delivery deadlines. + Role supports Global teams and may occasionally require schedule flexibility to meet with partners. + Data experience with SharePoint sites and/or Tableau beneficial + Prior experience in a leadership role or proven leadership skills, applicable to liaison work across teams and organizations globally. + Bilingual - Spanish/Portuguese + Bachelor’s Degree or Work Experience Equivalent **Skills** : + Controls Management + Issue Management + Monitoring, Surveillance, and Testing + Quality Assurance + Risk Management + Analytical Thinking + Attention to Detail + Critical Thinking + Problem Solving + Written Communications + Decision Making + Innovative Thinking + Prioritization + Recording/Organizing Information + Research **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.