Sr Business Ops Coordinator Job ID 188015 Posted 07-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative Location(s) Lemont - Illinois - United States of America, West Chicago - Illinois - United States of America **About the Role:** As a CBRE Contract Support Sr. Coordinator, you will provide advanced customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. **What You’ll Do:** + Respond to escalated client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. + Understand the scope of the contract and make sure that all work is carried out accordingly. + Act as a financial and operational systems client resource. Assist with efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. + Create work orders and assign them to technicians, subcontractors, and vendors as needed. Generate complex reports on open and closed work orders and check status with the appropriate technician or vendor. + Review vendor files and check the accuracy of completed paperwork. Train partners on work orders and billing procedures. + Process invoices and ensure accurate cost center coding. + Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. + Assist with the preparation and delivery of monthly Contract and Business Unit reviews. + Attend on-site inspections and log hazards & customer feedback. + Identify and help drive the implementation of savings opportunities to ensure customer and financial savings targets are maximized. + Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. + Evaluate and select solutions from established options. + Impact team through the quality of the services or information provided. + Follow standardized procedures and practices and receive regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with a robust inquisitive mindset. + General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)