Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

UKG is seeking an experienced Business Systems Analyst to join our dynamic Digital team to play a key role in supporting and transforming our enterprise systems landscape. This role provides an opportunity to partner with UKG business functions to analyze business requirements and understand desired outcomes. As a Senior Business Systems Analyst, you will be responsible for the design, development, testing and deployment of system enhancements and new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must possess experience conducting requirements elicitation, writing user stories, creating solution designs, and building and testing system solutions that meet the business need. Strong analytical skills, problem-solving, communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success.

Responsibilities:
• Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.
• Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.
• Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.
• Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. 
• Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.
• Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed.
• Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.  

• Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.
• Mentorship: Provide technical mentorship and guidance to junior engineers, fostering a culture of learning and growth mindset.
• Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.
• Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production.
• Documentation: Properly document new features, enhancements or fixes to the product and contribute to training materials.
• Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI).

Minimum Qualifications:
• Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience
• 3+ years of business systems analysis or professional software development experience.
• Solid understanding of application integration and process automation
• Strong organizational and problem-solving skills, eagerness to learn and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Experience with agile development practices and DevOps principles.

Preferred Qualifications:
• Familiarity with any of the following systems: Informatica (IICS), Microsoft Power Platform, Azure DevOps, Concur, Clarity
• Experience with .Net development
• Familiarity with ServiceNow or a similar ITSM tool
• Familiarity with CI/CD pipelines and automation tools.
• Commitment to continuous learning and professional development

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com