**What would I be doing?** The individual in this position will oversee the Event Managers who are responsible for planning and managing the execution of meetings and events for Ameristar St. Charles. The position will also manage their own events which includes upselling, detailing and ensuring a seamless execution of group events while working in conjunction with sales teams and operations teams where appropriate. **Responsibilities** + Communicate all details surrounding a Group event to Property in advance of arrival + Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property. This includes emails, phone calls, video chats and in-person meetings\ + Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics + Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience + Prioritize accurate and timely communication both with the client and the property + Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way + Participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc. + Work closely with Banquets, Culinary, Hotel and other property leadership to ensure client’s arrangements are executed as contracted and detailed + Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event + Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events. Maintain the integrity of the client database + Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue.Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the property + Build and retain client relations resulting in exceptional guest service and repeat business + Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property + Build and retain client relations resulting in exceptional guest service and repeat business + Engage in a sales-focused atmosphere that promotes sales growth + Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness + Maintain knowledge of all promotions throughout the property to stimulate and retain business + Represent Ameristar St. Charles at meeting industry conventions/networking events when needed + Maintain a positive professional image at all times + Perform all related duties as assigned by Director of Sales **What are we looking for?** + Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth + Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred + Flexible schedule, established by the needs of the business + Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations + Excellent verbal & written communication skills for variety of audiences + Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Sales Force / ASEM, Social Tables, GroupRev, Sertifi, and others + Strong project management skills, managing multiple simultaneous projects **What would it be like to work at this property?** Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, **Ameristar Casino Resort Spa St. Charles** hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center. _Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law._ _If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation._ **Ameristar St. Charles** One Ameristar Blvd. St. Charles, MO 63301 **What would it be like to be a Boyd Gaming Team Member?** Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. **Corporate Mission** We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. **Company Vision** Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way. Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives. We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead. **Requisition ID** _2024-49780_ **Property** _AMERISTAR CASINO ST. CHARLES_ **Category** _Sales (Hotel/Convention)_ **Position Type** _Full-Time_