Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Start Date: 1/06/2025

Work Schedule: Monday - Friday (8:00 AM to 5:00 PM)

This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.

Responsibilities:

Interacts with multiple business partners to appropriately investigate and decision claimFollows up with clients either verbally or through written communicationEducates and communicates claim decisions to clientsRecords data captured during client interactions accurately

Skills:

Attention to DetailDecision MakingDue DiligenceResearchActive ListeningAdaptabilityIssue ManagementProblem SolvingBusiness AcumenCollaborationOral CommunicationsWritten Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40