About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Client Strategist develops and executes large, strategic, business opportunities. The role will ensure that customer commercial, service and technical needs are fully supported and aligned to what Lumen can deliver and customer outcomes. They will own commercial terms, service and support coordination, the technical outcome and strategy, account planning and development for strategic and multi-product tower opportunities, interfacing directing with Sales, Success and Technical teams. The role will provide opportunity leadership to the goal of delivering maximum profitability and growth in line with company vision and values. The role objectives are to increase close ratios, reduce corrupt sales time and internal response cycles, develop consistent customer responses, improve solution fit and position the portfolio to deliver new sales and revenues. The functions focus over time will be to increase yield of the sales team across the region.

The Main Responsibilities

The Client Strategist will support identified deals and coach prospecting activity across all market segments. 

Accountable for the opportunity strategy, owns and drive the sales cycle this included but not limited to; opportunity planning (T&I’s), win themes, contact plan & closure plan.Project and Program management sales ownership of assigned opportunities. Focused on planning, developing, and executing complex opportunity sales strategy, presenting the solution/service in a manner that can easily be consumed by the customer and aligned to their business objectives. Ownership commercial offer strategy and negotiations while ensuring approved customer solutions can be delivered and supported.Effectively communicates with customer C-level operational, commercial and technical staff on issues related to their business requirements and to build end to end solution proposition.Works as a team with Sales Account Managers, Customer Success, Sales Engineers, pre-sales Project Managers, Professional Services and Product Management, Proposal Writers, NOC/DNOC Staff, Operations, and third parties.  Acts as the liaison for Product Management, Architecture, NOC/DNOC, Service Delivery, Offer Management Group, Operations to solve for customer requirements and develop deliverables solutions.Provides thought leadership to internal groups on technology and market trends in Complex multi-tower opportunities.Act as consultative, trusted advisor, balancing goals of quality, feasibility, cost-effectiveness for customers and profitability for CenturyLink. Clarifies ambiguous requirements with clients, ensuring the solution resolves underlying customer issues.Help develop and assimilate customer requirements, create solutions, assemble costs, and participate in business case analysis.When needed they will with the local teams (Sales and Customer Success) to generate net-new opportunities.What We Look For in a Candidate

Minimum skills required to perform in this role:

8 years of relevant job experience with similar essential dutiesThe ability to demonstrate translating customer drivers to differentiated value positioningInternal selling: fostering advocacy and buy-inInternal and external financial analysis and market acumenProject/Program management exposure and experienceService transition planningContract negotiation skills

 

Preferred:

Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.Demonstrated technical sales experience (at least 8 years) in telecommunications sales and solution leadership experienceExperience leading teams that have sold complex solutions and servicesExceptional strategic planning, solution management and contract/service negotiations skills.Experience in consultative sales techniques and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.A record of accomplishment for consistently exceeding sales and revenue goals.Experience at being a strategic member of sales team who contributes significantly to growth and development of the business.High energy level and demonstrated drive to succeed.Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges
$138600 - $184800 in these states: CA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333808

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary RangeSalary Min :

138600

Salary Max :

184800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.