9424BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9424BRExternal Job Title:Senior Cloud Implementation EngineerPosition Responsibilities: + Activating SaaS environments which includes provisioning SaaS applications, and system configuration. + Provision of new SaaS customers by creating new databases and configuring application and report servers for Deltek Products. + Work as part of a team, or independently as needed, to deliver server maintenance for Deltek’s Cloud ERP products including platform updates, application configuration changes, and security configurations. + Show accountability in creating process improvement and team training initiatives. + Identify opportunities for process automation. Collaborate in automation projects and create and maintain automation tools. + Coordinate with a globally distributed Cloud team, and across wider Deltek teams, to help continually drive our application delivery projects to success. + Provision of L3/L4 support to troubleshoot complex application problems, provide software fault diagnosis, and resolve operational issues. + Take ownership of vulnerability management and security audit tasks. + Take responsibility for the management of assigned tasks and internal team projects to completion. + When needed, take on aspects of the responsibilities of a Cloud Release Engineer to assist in application updates and upgrades. + Document systems configurations, technical operational processes, and playbooks. + Adhering to a high standard in security protocol and procedures. + A customer service mindset is key. Work Location:India-RemoteQualifications: Must-have skills/experience: + 3 years’ experience in using various programming or scripting languages such as PowerShell and Python or similar well-known languages. + 5 years’ experience in using MSSQL, Oracle, or similar database systems. + Experience in creating both simple and complex database queries and creating SQL scripts. + 3 years’ experience in supporting any of the following fields: + Enterprise customer-facing application, computing platforms, and systems; or Operation, Automation, DevOps, Delivery Engineer, Service Reliability Engineer, or similar field. + L3 and L4 application troubleshooting experience with the ability to identify and document the root cause of application issues. + Experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus. + Willing to work on permanent mid or night shift and amenable to changes on schedule depending on business needs. Nice-to-have skills/ experience: + Familiarity with Jenkins for CI/CD pipeline management, Ansible Tower for configuration management, and Terraform for infrastructure as code is a significant bonus for this role. + Experience with enterprise monitoring, management tools, ticketing tools, and log management systems. + Diverse range of technical and operational interests and capabilities, including Linux, Microsoft Server, Internet Information Services (IIS), MySQL, Oracle DBMS, SQL Server, virtualization, monitoring, and automation technologies. Other Qualifications: + Ability to work in a high-pressure, highly flexible environment against both short and long-term requirements. + Passionate about technology and solving IT operations-focused problems. + Ability to capture processes and create documentation. + Must be detail-oriented, task-driven, and have excellent communication skills. Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.