Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities
· Processing Returns
· Customer Invoicing
· Prepare Forecast Reports
· Administrative Support
· Order Processing
YOU MUST HAVE
· High School Diploma, or equivalent. Or 3 years of experience in customer experience.
· Advanced English level
WE VALUE
· Previous experience in customer service
· Knowledge of SAP or Salesforce
· An attention to detail
· A bias for action
· An ability to work in a team
· A commitment to discovering ways to improve service
· An ability to work with limited direction
#LI-Hybrid
Additional InformationJOB ID: HRD251388Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptCustomer Experience (GLOBAL)