BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®
THE OPPORTUNITY
Senior Customer Relationship Officers are primarily responsible for coaching and training the Teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. Senior Customer Relationship Officers create a positive team environment in Branch Banking by modeling excellent customer service, and coach Tellers by using in-depth policy and procedure knowledge to handle more complex transactions and issues. May step in as a team leader when needed. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU’LL MAKE A DIFFERENCE
Provide support to the Branch Operations Manager with Teller supervision by coaching and mentoring performance relative to losses, differences, and mitigating risk. When appropriate, assist with coaching for improved performance. Approve customer and Bank transactions within established limits, including Cashier’s Checks, wire transfers and deposit processing. Ensure training and review of banking policies and procedures are implemented within staff. Contribute significantly to the branch’s overall audit and certification results. Ensure branch security including the security and accountability of all cash and negotiable items. Maintain appropriate branch and ATM cash limits Have a knowledge of new accounts and be a reliable back-up. This requires handling all facets of new accounts, including opening accounts, superseding accounts and research projects. Respond to emails, calls and other requests from back-office Operations and other business units. Identify customer needs and refer financial products and services. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. Performs other duties and projects as assigned.
WHAT YOU’LL BRING
Minimum four years of recent experience in branch operations is required, including at least 1 year new accounts experience is preferred High School Diploma or equivalent is required Solid understanding of Treasury Management including wire procedures and policies is required Mastery of all key branch systems; basic end-user knowledge of Word and Excel is required Detailed and accurate with ability to organize and prioritize; resourceful and reliable; solutions-oriented; draws on broad experience to effectively handle multiple functions at the same time including the ability to understand when and to whom to escalate is required Ability to manage increased complexity of staff or client relationship management, depending on branch size is required Ability to step in as a team leader when needed is required Models excellent client service and client relationships; ability to ensure client needs are fully resolved and can work through complex issues is required Responsive; establishes and maintains relationships internally and externally by understanding needs; can resolve many different issues and de-escalate situations, while knowing who to bring in when needed; can guide and support tellers in client resolution questions is required Engages, influences, and guides others reliable, credible, confident manner; ability to effectively interact with internal partners and high-touch clients is required Takes responsibility and initiative to learn and grow; stays current on all new products, technology, and procedures and other coming changes is required Knows what action to take and able to problem solve without extensive direction and is effective across multiple concurrent tasks is required Accountable for handling appropriate level of risk and making decisions appropriate to level is required
HOW WE’LL SUPPORT YOU
Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
SALARY RANGE
The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.