Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Industrial Automation (IA), building on our heritage of invention and deep, on-the-ground industry expertise. As part of Honeywell IA, Honeywell Life Sciences (HCLS) focuses on the quality management side of the industry, make quality a proactive, rather than reactive goal. Honeywell QMS solutions help companies bring products to market leveraging the highest level of quality management processes and technology advances to be ready for what’s next.
The Sr Customer Success Manager works closely with customers from onboarding through renewals to ensure maximum customer value. As a trusted advisor, customer advocate, and coach, the Sr CSM determines how HCLS’s products can be effectively applied to support achievement of the customer’s strategic business goals. The Sr Customer Success Representative will orchestrate an exceptional customer experience by bringing the right internal and external resources to ensure the successful use of Sparta products, resulting in referenceable customers. The Sr Customer Success Representative will be commercially savvy, perform account planning activities, and seek business development opportunities while ensuring adoption, expansion, and renewals.
You will report directly to our Sr Sales Supervisor and you will work out of our Hamilton, NJ location on a Hybrid work schedule. Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
Key Responsibilities:
Champion and support the Customer Success practice within HCLS’s corporate strategy and help develop a culture that is always customer focused.Act as single point-of-contact for existing assigned accounts. Manage all aspects of HCLS’s relationship with assigned customers.Operate in a matrixed environment to efficiently and effectively onboard new customers, and provide ongoing customer advocacy, support and best practices to deliver a superior experience to customers.Engage customers and develop strategic recommendations that positions HCLS products and services to advance the customer’s strategic initiatives and deliver mutual value.Play a critical role in providing product feedback to the HCLS product team.Proactively manage the customer feedback lifecycle for assigned customer accounts.Understand and convey principles of QMS and its functionality.Develop and execute a renewal strategy, proactively identifying and taking steps to mitigate risk to ensure the customer is prepared and satisfied to renew on schedule.Assist in planning and executing internal and external events.Travel up to 25%BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/
WE VALUE:
Bachelor's degree in Business, Science, Marketing, or related industryHigh business acumen & technical aptitude.Knowledge of the life sciences/regulated industries.Customer facing engagement skills and ability to manage relationships with decision-makersExperience collaborating across departments internally.Working knowledge of Quality Management functions and the QMS space.Ability to drive customer loyalty and satisfaction.Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictiveDemonstrate facilitation, negotiation and decision-making skillsStrong listening and coordination skills to understand the customer’s concern and able to work along internal and external technical teams to successfully resolve themPossess the ability to manage ambiguity and find solutions for customers that match the technology offerings within the business.Ability to drive customer loyalty and satisfaction.Working knowledge of Salesforce and Microsoft toolsABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.