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We are seeking a dedicated and skilled Field Professional for Fire Station Alerting to join our team. This customer-facing role requires a blend of technical acumen, training expertise, and the ability to travel frequently.

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In this role, you will have the satisfaction of working directly with customers, helping new users, and providing hands-on training. Your ability to communicate effectively and deliver exceptional customer service will be key to ensuring customer satisfaction and the successful implementation of US Digital Designs Phoenix G2 fire station alerting systems.

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You will report directly to our Sr Customer Support Management Supervisor, and you'll work remotely tied to the Honeywell location closest to you, ideally near a major airport for travel purposes.

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If you have a passion for technology and a desire to make a difference in emergency services, we encourage you to apply for this exciting opportunity to be a Field Professional for US Digital Designs by Honeywell.

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Key Responsibilities

\n\nCustomer Engagement: Act as the in-field primary point of contact for customers, delivering high-quality service and support for fire station alerting systems.\nTechnical Expertise: Demonstrate a strong understanding of fire station alerting technology, troubleshoot issues, and provide solutions to ensure optimal system performance.\nTraining and Support: Conduct comprehensive training sessions for end-users and installers, ensuring they are proficient in using the alerting systems. Provide ongoing support and technical assistance as needed.\nTravel: Willingness and ability to travel extensively to various fire station locations to install, maintain, and support alerting systems\nDocumentation: Maintain detailed records of customer interactions, technical issues, and resolutions. Document training materials and user guides\nCollaboration: Work closely with the internal team, including project managers, ISC, technical support\nManage Subcontractors: Oversee and coordinate subcontractors to ensure they meet project requirements and deadlines. Ensure that subcontractor work aligns with company standards and client expectations\nSystems Inspection: check and evaluate the performance of fire station alerting systems to ensure they meet operational standards. Conduct site surveys and assessments.\n\n

BENEFITS OF WORKING FOR HONEYWELL

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In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell 

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The salary for this position in Illinois is ($68,200- 85,100). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

\n\nProven experience in a customer-facing technical role or fire service/PSAP experience.\nStrong technical skills and familiarity with fire station alerting systems or similar technology.\nExcellent communication and training skills, with the ability to convey complex information in an understandable manner.\nAbility to travel frequently and work independently in various locations across the United States and Canada.\nProblem-solving mindset and ability to think critically under pressure.\n\n

WE VALUE

\n\nExperience in emergency services or fire station operations.\nIT networking principles.\nExperience with radio systems.\nProficiency in technical documentation and user guide creation.\nStrong interpersonal skills and ability to build lasting client relationships.\n\n

PHYSICAL AND ENVIRONMENT

\n\nAbility to lift up to 50 pounds\nStand for prolonged periods of time\nWorking on a ladder\nWork in non-climate-controlled spaces\nAdditional InformationJOB ID: HRD253788Category: Customer ExperienceLocation: HON LOC NOT AVAIL IN STATE,Arizona,Arizona,99999,United StatesNonexemptGlobal (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.