Training Coordinator--Customer Training Program

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Pittsford, NY

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#Hybrid after first 90 days

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This position does not require someone with training experience. The opportunity is for a Coordinator for Administrative Duties

As a Training Coordinator here at Honeywell, you will play a crucial role in coordinating and managing the customer training program for Access Solutions. Your expertise in training coordination and program management will be instrumental in ensuring the successful delivery of training programs to our customers. You will work closely with cross-functional teams to coordinate training sessions. Your strong organizational and communication skills will enable you to effectively manage training schedules, track training progress, and provide support to trainers and trainees. By ensuring the smooth execution of the customer training program, you will contribute to enhancing customer satisfaction and driving business growth.

You will report directly to our Training Manager, and you’ll work out of our Pittsford, NY location on a hybrid work schedule.

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We are seeking a dynamic and detail-oriented Training Coordinator to join our team. The ideal candidate will be responsible for managing the administrative aspects of our customer training programs. This role requires excellent organizational skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced, changing environment.

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Key Responsibilities:

\n\nManage Training Enrollment: Oversee the enrollment process for training programs, ensuring all customer registrations are accurately recorded and processed.\nConfirm Training Sessions: Send out confirmation emails and reminders to customers regarding their training sessions.\nHandle Billing: Manage billing processes related to training programs, including invoicing and payment tracking.\nCustomer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering support related to training programs.\nCoordinate Logistics: Ensure all logistical details for training sessions are managed, including venue arrangements, equipment setup, and material distribution.\nMaintain Records: Keep detailed records of training sessions, customer participation, and feedback.\nCollaborate with Teams: Work closely with other departments to ensure training programs run smoothly and meet customer needs.\nAdaptability: Demonstrate flexibility and adaptability in a dynamic environment, responding effectively to changing priorities and customer needs.\n

Requirements:

\n\nMinimum of 3 years of experience in a training administrative role.\nProven experience in an administrative role, preferably in a customer-facing environment.\nExcellent verbal and written communication skills.\nStrong organizational and project management abilities.\nProficiency in using office software and managing databases.\nAbility to work independently and as part of a team.\nCustomer-focused mindset with a passion for helping others succeed.\nAbility to thrive in a fast-paced, changing environment and adapt to new challenges and priorities.\n\n

We Value:

\n\nExperience with Learning Management Systems (LMS) such as Axis by Atrixware and Docebo.\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).\nFamiliarity with Customer Relationship Management (CRM) software like Salesforce.\nKnowledge of ERP systems such as Oracle or SAP.\n\n

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: www.benefits@honeywell.com

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

The Access Solutions Group within Honeywell focuses on providing advanced access control solutions for various industries. Our innovative products and solutions enable organizations to enhance security, streamline operations, and improve overall access management. By joining our team, you will be part of a dynamic and growing business unit that is dedicated to delivering cutting-edge access control solutions to our customers.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. 

Additional InformationJOB ID: HRD258327Category: Customer ExperienceLocation: 1212 Pittsford-Victor Road,Pittsford,New York,14534,United StatesNonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.