The Sr. Director, HR Operations Strategy is a people leader reporting to the VP, HR Transformation & Operations. This leader / do-er role delivers financial management, resource alignment, and project management. The role is also responsible for building and managing communications, developing business cases, and driving culture and employee engagement.

 

RESPONSIBILITIES

 

Financial Management & Resource Alignment

Manage annual operating budget for HR Operations, managing all costs and proactively allocating funding to highest impact areas. Partner with Finance on all forecasts, actuals, and invoice mgmt. Partner with functional leaders and HRBPs to manage HR Ops Org Structure as it evolves to meet business needs, including roles, levels, and locations. Allocate budget accordingly and approve recruiting HC requests. Manage the monthly finance cycle for reviewing and updating HR Ops budget covering internal costs and vendor costs. Investigate discrepancies as needed. Build and manage budget models for HR Transformation projects accounting for spend amount, timing, resourcing, savings, and ROI. Partner with Finance, Strategy, and Business Owners to plan, deliver, and manage Business Cases. Bring a critical eye to planning assumptions and calculations to validate Business Case justifications, costs, and anticipated savings. Keep a keen eye on costs, maximizing our ability to deliver to our clients while staying in budget.

Project Manager

Translate strategy into concrete work plans to accomplish desired objectives. Use project management methodologies to deliver a broad range of special projects and key strategic initiatives across HR Operations. Gather relevant statistical information and conduct analyses that provide useful insights for a wide variety of project topics and to drive informed decision-making. Monitor and evaluate the efficiency and effectiveness of department’s operations and infrastructure, to include service delivery methods and procedures; administrative and support systems; and internal reporting relationships. Identify opportunities for improvement and direct the implementation of changes. Continually assess the department’s long-term vision and short-term initiatives to ensure alignment with the organization’s mission and goals. Function as thought partner to the VP and HR Ops leadership team on both strategic and tactical matters as needed.

Communications, Culture, and Engagement

Deliver assigned workstreams within functionally owned projects, often including org structure, comms, and change management. Package materials from functionally owned projects and BAU work into executive summary decks for Sr. Leadership. Translate in-the-weeds details from SMEs into high-level storyboards, knowing when to leverage and how to best visually represent data in slides. Build and manage communication and change management plans to drive stakeholder engagement, including drafting, sending, and monitoring crew and HR Operations communications. Plan and facilitate HR Ops Leadership Team Meetings, Townhalls, and other communication avenues to keep team informed and engaged. Leading a Graphic Design resource, polish comms materials to ensure they are appropriately branded and visually appealing prior to distribution. Drive culture by building, implementing, and managing a robust internal HR Operations employee engagement plan. Facilitating employee centric processes such as performance calibrations, talent mapping, & comp cycles for HR Operations.

 

As a member of the HR Operations Leadership Team, this role is also responsible for:

Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders Fostering team engagement and collaboration Leading, coaching, & developing team members Attracting and retaining top talent within the function Managing escalations, including raising to Sr. Leadership when applicable Managing stakeholders as well as vendor relationships and contracts Communicating effectively to executive team Role modeling the highest standards of professionalism and ethics Ability to clearly and effectively present information to top management, public groups, and/or boards of directors.

QUALIFICATIONS, KNOWLEDGE & SKILLS

 

The successful candidate will be discrete, high-energy, agile-minded, strategic, proactive, a direct communicator, and highly organized. In addition, the following standards will generally define the successful incumbent:

7-10 years of work experience in HR, Strategy, HRBP/BP Business Mgmt roles, or similar roles / functions. Strong leadership, problem-solving and project management skills to deliver strategic objectives. Proven track record of managing budgets and producing Business Cases that delivered on projected ROI. Working knowledge of Org Design / Org Structures and a general understanding of all HR functions. Experience building and delivering complex communication plans across diverse stakeholder groups Proven track record of leveraging data to identify trends, summarizing key findings for Sr. Leadership in clear, concise, and visually appealing slides (or other communication formats) Ability to clearly and effectively present information to top management and key stakeholder groups. Excellent interpersonal skills, strength in both written and verbal communication in a multicultural environment with all levels of employees and management. Willingness to work hard and take direction—but also creatively solve problems for which the answers aren’t always obvious High level of emotional intelligence Expert level experience with MS Excel and PowerPoint

As a member of the HR Operations Leadership Team, requirements also include:

Ability to build cohesive teams and coach & develop employees Experience working for a global company as well as a growth organization demonstrating adaptability and change management skills Strong analytical and problem-solving skills with the ability to influence managers and a proven track record of proactively analyzing situations, data, identifying employee needs, troubleshooting, and recommending appropriate solutions through to completion Demonstrated experience building valued and trusted relationships with your clients and partners Acting with integrity, professionalism, and can handle confidential information and issues with discretion and sound judgment Ability to multi-task in a fast-paced environment. Excellent time management skills with a proven ability to meet deadlines Strong business acumen Flexibility and intellectual curiosity