JOB SUMMARY
The Senior Director, HR Project Management Office is responsible for the development and delivery of various strategic HR initiatives. With oversight from Vice President, HR Communications, this individual will lead a cross-functional program to invest in increasing the tenure of our frontline employees across Charter. This leader will be accountable for evaluating and making recommendations to programs related to attracting and retaining talent, driving manager effectiveness, enhancing engagement, and strengthening career development for frontline employees.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.Work with business unit leaders and HR leaders to understand their organizational and operational needs; and deliver an integrated set of principles, practices and tools that can be implemented across various business units and customized as needed.Act as liaison between EXCEL at Frontline Leadership program management team and executive leadership to ensure program success. Oversee the development of quarterly business reviews that will be shared with senior leadership on an ongoing basis.Develop and implement a comprehensive and engaging new hire onboarding experience to that begins before day 1 and continues through the employees first anniversary.Create and maintain a schedule for monthly CEO focus groups including gathering information and data from COEs and site leaders to provide as an informational package in preparation. Aggregate session notes and identify trends across locations and groups to support action planning and response.Partner with HR subject matter experts to develop and implement strategies and solutions that support other strategic HR and business initiatives as needed.REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
Required Related Work Experience and Number of Years
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and KnowledgePreferred Related Work Experience and Number of Years
Experience working in a Cable Operations business unit is preferredWORKING CONDITIONS
Office environment
Travel as required
Job Code : HGN802
2025-45813
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 06902
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