Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

Job Description:

The Senior Director, Market Operations (Clinical) is responsible for overseeing clinical operational performance and improvement initiatives for dedicated customers.

Key responsibilities include: 

Leading operational planning, implementation, and evaluation of strategic clinical initiatives inclusive of medical expense initiatives, clinical programs, and vendor partnerships Coordinating with key stakeholders internally and externally and ensuring strong alignment across Evolent and Client clinical and operational organizationsServing as a trusted advisor to clients and providing thought leadership and recommendations on performance initiativesCreating and monitoring metrics for clinical, operational, and economic performance Planning, prioritizing, and scheduling projects to meet timelines Monitoring performance metrics and driving initiatives to optimize performance Ensuring compliance with service level agreements, ROI guarantees, and legislative requirements across all Evolent programsCollaborating with Finance, Analytics, and Operations to manage key performance indicators Coordinating service delivery across a matrixed operational model 

Additional duties:   

Providing technical guidance on problem definition and resolution Establishing client quality objectives and benchmarks Identifying and resolving operational deficiencies for dedicated clients Adhering to company policies, procedures, and standards Providing customer support to both internal and external customers Offering guidance on conflict resolution Developing and ensuring compliance with policies and procedures Promoting professional growth and development through education and skills competency 

The Experience You’ll Need (Required):   

Bachelor’s degree or 10 years of related experience Five (5) to Seven (7) years of healthcare experience preferably in a clinical settingExperience in working directly with Health Plan customers is required Demonstrates strong analytical, organizational and critical thinking skills.   Ability to travel 5% for internal and external meetings  

Technical requirements:   

This role is a remote position. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router.  

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.  

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.

The expected base salary/wage range for this position is $150,000-155,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.