About this role:

The Global Service & Delivery (GS&D) arm of Gartner is currently seeking inspirational leaders to join its Strategy & Operations team in India.  As a leader in this team, you will drive programs aimed at improving overall service effectiveness for GS&D. This would include projects focused on client engagement, pre-sales, service productivity and overall retention across Gartner. You will primarily work with global leaders of various business units under Global Service & Delivery (GS&D) team and will also interact with leaders across other Gartner business units in Research & Advisory, Sales and products given the cross-functional nature of several projects. You will get an opportunity to work on some of the high impacting strategic projects to drive key organizational goals, operational & economic productivity of the overall operations and service associates.

What you’ll do: 
 

Business Impact

Drive retention and growth by empowering service delivery groups through several turn-key initiatives as required:

Be accountable for delivering against GS&D’s strategic priorities, in driving world-class service operations team against committed goals

Partner closely with 650+ Executive partners quipping them with Client Insights enabling them to have a focused client conversation

Build, grow and develop a team of world-class talent to deliver high quality content for use in monthly consultations with the clients

Enable strong support to the stakeholders (through your team) with a no-limits mindset to do everything that ties firmly to business units’ engagement and overall retention

Accountable for driving monthly engagement and retention of ~$1.5 Bn Contract Value for Executive Services accounts

Identify opportunities and partner with Senior Service leaders to identify and propel continuous improvement on their strategic priorities

Partner closely with Business Operations team and other enabling teams like Analytics, Tech and Data Science to solve for any major process or business enhancements

Identify new ideas and initiatives by uncovering synergies across different Service teams with the aim to maximize value being delivered to clients on their most critical priorities while improving the productivity of our service associates

Conceptualize, design, and run pilots by building upon identified synergies – prioritize new initiatives through a firmly established selection/ROI criteria and drive project incubation from inception to scale-up readiness by scrutinizing for relevant ‘exit’ criteria on these initiatives; be accountable for overseeing pilot maturity and scale up readiness until the point of implementation

People Impact

Lead a team of 50+ members Client Insights team to support the Executive Partners with the right operational support through external and internal data sources

Have a strong focus on people leadership, and career management and planning through the teams and larger Service Ops organization in India

Be responsible for career pathing, skill development for immediate team of managers, and their teams

Collaborate with other leaders to drive superior collaboration and change adoption in Service Organization

Maintain a culture of high performance and productivity, where a significant portion of the time is spent in coaching managers

What you’ll need:

MBA or equivalent degree (preferred)

Minimum experience of 12 years including 6+ years in a team management or comparable role; driving and leading initiatives related to retention is a plus

Work experience related to strategy, planning or managing global operations

Good command of knowledge related to Information technology and its application to business

Knowledge/experience on analytical problem solving, analytical tools

Hands-on experience leveraging data analytics to problem solving

Firsthand knowledge of defining and implementing high performance and continuous improvement quality programs in a global organization

Experience in consulting and client project management a plus

Problem solving skills (Quant & Qual) to proactively identify problems and suggest solutions

Having consultative mindset to support monthly client consultations solving their biggest problems

Strong communication and collaboration skills

Analytical thinker with experience deriving business insights from data analytics

Detail-oriented with high personal standard for quality

Exceptional in working with cross-functional teams

Experience coaching, people development skills to groom strong leaders for the organization (directly) 

Strong business acumen to understand the key business requirements

Ability to create scalable solutions and drive implementation across the organization

What you'll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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