Description: Receive products returned for repair (RMA) and document customer rejection/complaints in RMA database.

• Maintain detailed paperwork/traceability records for each product returned, including the proper storage of these records.

• Diagnostic analysis, troubleshooting, repair and diagnostic report for products sent in for repair.

• Assure product is repaired and re-inspected maintaining the highest quality standards.

• Interaction with customers via phone or email to help troubleshoot product or application issues in the field.

• Interact with all departments including Quality personnel to provide input for continuous improvements of products, processes and services.

• Document repair procedures by creating visual and written repair work instructions.

• When necessary, help production, engineering and manufacturing engineering with specific projects including test and verification tasks.

Skills

Pcb, Printed circuit board assembly, electronics, electronics manufacturing, schematic, tech writing

Additional Skills & Qualifications

•Ability to develop professional and courteous relationships with customers and internal staff using strong written and verbal communication skills.

•Ability to handle numerous tasks at one time.

•Basic ERP experience such as SAP is helpful.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $40.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Longmont,CO.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.