Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:    

This role requires being in the office at our Santa Clara location at least two days a week or anytime members of the leadership team are present.

This role may involve up to 10-15% travel time.

This role will report to the Senior Executive Assistant to the President and Chief Financial Officer, as well as the Chief of Staff. We are seeking a highly skilled and proactive Executive Assistant to join our team and provide essential administrative support to assist our Sr. Executive Assistant in supporting the President and Chief Financial Officer

This position offers the opportunity to work closely with executive leadership while ensuring that the President and CFO's time is optimized, day to day processes run smoothly, and key projects are well-coordinated. The ideal candidate will possess excellent organizational skills, a solid understanding of financial concepts, and demonstrate a high level of confidentiality and professionalism in all aspects of their work.

Responsibilities:

Serve as a backup to the Sr. Executive Assistant to the President and Chief Financial Officer, stepping in when needed to handle administrative tasks such as managing schedules, handling communications, and organizing internal and external meetings.Ensure seamless continuity of support in the absence of the Sr. Executive Assistant.Maintain consistent communication with all stakeholders to ensure that key tasks are completed and deadlines are met without disruption.Help in the preparation and coordination of materials for meetings, presentations, and reports.Manage and track ongoing projects, ensuring deadlines are met and relevant materials are prepared.Act as a liaison between different departments to ensure alignment and timely execution of initiatives.Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining leadership expenses/credit card reconciliation.Manage Expense Reports: Oversee the submission and processing of expense reports via Concur, ensuring accuracy and timely approvals.Coordinate New Hire Onboarding: Assist internal departments with the setup and execution of onboarding processes for new hires, ensuring a smooth and efficient transition into the company.Help organize events, executive offsites, or meetings that involve senior leadership, ensuring logistical details are handled seamlessly.

Qualifications

To be successful in this role you have:

10+ years experience supporting SVP and/or CxOHighly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levelsDesire to grow and take on your own projectsExcellent communication skills, both verbal and writtenAbility to manage multiple tasks simultaneously and prioritize effectivelyHigh level of discretion and the ability to handle confidential informationFlexibility to shift between supporting the President and Chief Financial Officer, Sr. Executive Assistant, and the Chief of Staff to the President and Chief Financial OfficerProactive problem-solving skills and the ability to think ahead to anticipate needsProfessional demeanor and soft-skillsProficient in Zoom, Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Loop), and Concur

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $124,700 - $218,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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