**Job Title** Sr Facilities Coordinator **Job Description Summary** Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings **Job Description** **Job Description Summary** **POSITION SUMMARY** Senior Facilities Coordinator Role: Ensuring successful service delivery of client facility needs with a strong emphasis on hospitality and customer focus. Support: Direct support to the facility management team with ongoing responsibilities, highlighting the importance of a welcoming and client-oriented approach. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** Responsibilities will include but are not limited to: Facility Management: Manages and executes the preventative maintenance program and maintenance of equipment and facilities to effectively reduce unscheduled downtime. Remain knowledgeable regarding all operational aspects of building systems. Ensure that all site-specific documentation and reports are completed accurately and on time. Ensure the day-to-day operations of the facility, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives. Client Inquiries: Address concerns with a focus on timely and quality resolution, ensuring a high level of customer satisfaction. Coordinates maintenance tasks between operations, maintenance team, contractors, and vendors to minimize downtime. Respond to requests via CMMS ticketing system, according to SLA. Issue Resolution: Respond to all facility inquiries and complaints with a customer-centric approach to problem-solving. Manage complex work orders, including environmental issues, with a priority on client satisfaction and service quality. Financials: Assist in the development of annual budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives. Ensure monthly accruals, purchase orders, and invoice compliance. Prepare, review, and give initial approval of site budgets, financial reports (monthly and quarterly), contracts, expenditures, and purchase orders related to the facility. Vendor Coordination: Work closely with outside contractors for service and repairs, emphasizing customer service excellence. Communication: Maintain ongoing communication with contractors, clients, and team, ensuring clear and hospitable interactions. Consult with various departments regarding desirable modifications of existing equipment and facilities and the possible replacement of existing equipment which will improve operations and maintenance. Training: Train vendors on work order and billing procedures with a focus on clear communication and customer service. **KEY COMPETENCIES** Project Management: Proficient in prioritizing projects, recommending capital improvements, and assessing upgrades for optimal value. Customer Focus: Prioritize client needs and deliver exceptional service. Communication Proficiency: Excel in both oral and written communication, ensuring clarity and hospitality in interactions. Team Oriented: Work collaboratively with a focus on supporting clients and colleagues alike. **IMPORTANT EDUCATION** Degrees: Associates or Bachelors degree in a related field preferred, highlighting the ability to understand and meet client expectations. **IMPORTANT EXPERIENCE** Facilities Management: Experience in facilities/property management, showcasing a commitment to excellent client service. Maintenance Expertise: Skilled in handling community maintenance requests, including plumbing issues, minor electrical repairs, and replacing light bulbs and ballasts. Customer Service: Previous experience in customer service roles, demonstrating a history of client-focused performance. Project Management: Capable of leading key initiatives and projects with a results-oriented approach. Organizational Skills: Excellent organizational and prioritization abilities to manage complex tasks effectively. Analytical Thinking: Strong analytical skills for problem-solving and resolution. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than the minimum wage for this role. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us.