**Overview** The Sr. Field Support Specialist provides advanced levels of remote and in-person IT support to ATI and partner field service representatives, including maintenance of the computer, voice & data networking and media environments within ATI clinic and other business locations. This role is responsible for analyzing more advanced IT issues, resolving problems and installing hardware and software. Collaboration with other roles in IT and the business will be required to resolve many issues. Tasks include end user support, and performing light PC maintenance, upgrades and configurations. Maintaining good customer and partner relationships is a requirement of this role. This role will work a standard schedule of 8am to 4:30pm (CST) Monday-Friday with rotating on-call during standard business hours. **Responsibilities** + Provide an advanced level of troubleshooting & support to ATI specialists and partners in the region and nationwide. + Monitor and respond quickly and effectively to requests received directly or through the IT help desk + Collaborate effectively across IT, business divisions and vendor partners to resolve issues + Provide remote or in-person support and resolve problems to the end user’s satisfaction + Assist the staff with any questions they may have about software + Install, test and configure new workstations, network, peripheral equipment and software + Modify configurations, utilities, software default settings, etc. for the network or local workstations + Document internal procedures + Assist with onboarding and training of new field service specialists + Manage PC setup and deployment for new employees using standard hardware, images and software + Assist with continuous improvement initiatives in all IT areas + Participate in planning and implementing large scale projects **Qualifications** **Minimum Education** **Required** + High School Diploma or equivalent **Preferred** + Bachelor’s Degree **Min Experience** Required: + 5 years field service support experience in a multiple site environment Preferred: + ServiceNow experience **Knowledge Skills and Abilities** + Strong troubleshooting skills in Windows 10. + Strong experience with Microsoft O365 and Microsoft Teams + Superior Hardware troubleshooting skills with Laptops/Desktops, wifi and network equipment + Advanced skills on LAN and WAN networks. + Good skills with Active Directory (user and computer management). + Basic knowledge of ITIL. + Excellent customer service mindset and clear communication skills. + Excellent organizational, time-management and written communication skills **Licenses and Certifications:** **Required:** + A+ Certification + of one applicable advanced technology certification **Preferred:** + Multiple advanced technical certifications **Virtual Employee?** Hybrid **Location/Org Data : Dept Number** CORPIL **ReqID** _2024-22897_ **Job Locations** _US-IL-Bolingbrook_ **Job Category** _Corporate - IT_ **Pay Class** _Full Time_