Sr. Field Service Supervisor
\n\nThe future is what you make it.
\n\nWhen you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
\n\nThat means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.
\n\nWorking at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
\n\nAre you ready to help us make the future?
\n\nSupervise a Field Service team for the Honeywell Building Solution - Service organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets, and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as a mentor to train and develop your team.
\n\nKey Responsibilities
\n\n\n\tManage a team of up to 10 direct reports to keep them motivated, trained, and recognized.\n\tCollect and report performance metrics\n\tDevelop team members\n\tIdentify opportunities for process improvement\n\tAssign and supervise project work\n\tReach optimal customer satisfaction by achieving work in accordance with contract and customer requirements, within schedule and budget\n\tAchieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work\n\tUse Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling, and evaluating the work of the department\n\n\n\nYOU MUST HAVE
\n\n\n\tPost-Secondary education in Building Automation, HVAC, Security and/or Fire\n\t5+ years of experience in Mechanical, Building Automation, HVAC, Security and/or Fire industry.\n\t4+ years of experience in field service technician management \n\t2+ years of previous customer service experience\n\tMust be able to travel up to 25% of the time within Greater Toronto Area, Southern Georgian Bay, and Durham Region.\n\tValid G Driver’s license required\n\n\nWE VALUE
\n\n\n\tLicensed trade certification in Building Automation, HVAC, Security and/or Fire\n\tBachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)\n\tPrevious people leadership experience\n\tExperience in building services related fields, automation, including access control, intercom, RTLS, video & cameras, fire detection, centralization/integration, and related computer and networks\n\tDemonstrated ability to effectively manage or lead a team\n\tExcellent communication skills\n\tDemonstrated ability to influence at varying levels across the organization\n\tDemonstrated ability to operate independently and collaboratively in a team\n\tAbility to use the experience to appropriately apply the established standards\n\tAbility to read and interpret building schematics and drawings\n\n\n\n\n
Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code
\n\nHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here.
Additional InformationJOB ID: HRD259516Category: Customer ExperienceLocation: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,CanadaExemptGlobal (ALL)