Sr Help Desk Technician
Insight Global
Job Description
We are looking for Technicians in Southern, Northern, and Western Mass to assist with a large hardware rollout. This individual will need a car to travel to multiple court house locations in their given geographic area. Main responsibilities will include assisting with account administration, Laptop/hardware hand offs, active directory questions, password resets, multi factor authentication, VPN Questions with remote access, etc. This individual will need to be Self Sufficient, Accountable, and able to work well with others. This role is focused around the end user experience.
We are looking for a Technician local to each of the areas below. This resource will need to be able to drive themselves 7 travel within the region to assigned court houses. The users will come to the technician for assistance/ equipment hand off.
Plymouth area (South of Boston)
Springfield area (West of Boston)
Lowell/ Woburn area (North of Boston)
Compensation:
$35/hr to $45/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
- Strong Communication Skills
- Ability to walk end users through password resets, multi-factor authentication, account administration
- Experience with Account administration, hardware handoffs, & VPNs with remote access
Ability to drive/commute to onsite locations null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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