Job Title:

Sr Implementation Manager

Department:

Engineering & Science

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general supervision, the Sr Implementation Manager will develop strategic implementation processes to reach shared goals between J.B. Hunt and customers. The incumbent will oversee the project lifecycle from consultations to review. The incumbent will coordinate internal software development and operations teams to devise and implement innovative solutions.

Job Description:

Key Responsibilities:

• Lead change management for new implementation plans

• Travel to customer sites to lead discovery, configuration, and training; may participate in pre-sale consultations

• Manage the project timeline, progress updates, presentations, and customer documents from creation to review; identify and resolve potential implementation issues

• Foster customer retention and increase customer satisfaction

• Develop functional configuration specifications upon a thorough analysis of business requirements

• Leverage knowledge and experience to coordinate with customers and internal teams to facilitate the resolution of problems

• Develop and continuously refine business implementation practices to align with divisional business model and strategy

• Train, mentor, coach, and onboard junior team members

• Remain updated on latest product features and functionality; provide end-user training for successful use

Qualifications:

Minimum Qualifications:

High School Diploma or GED with at least 10 years combination of education, experience, and training, and/or military equivalent with at least 5 years of which in supply chain management or related fieldAND Demonstration of the following skills and abilities through education, certifications, military, or other experiencesKnowledge of a load order lifecycle

Preferred Qualifications:

Bachelor's degree in Business Administration/Management, Technology, Transportation Logistics, Communication, Engineering or a related field and at least 10 years combination of education, experience, and trainingKnowledge of J.B. Hunt 360 platform capabilitiesDemonstrated process mapping skillsAbility to identify and sell commonality in processes across multiple business unitsKnowledge of how data flows across business processesKnowledge of IT infrastructureKnowledge of business applications strategy and implementationAbility to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the businessAbility to accurately analyze situations and reach productive decisions based on informed judgmentAbility to work with minimal direction

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Technology Education, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Business Administration, Information Technology/Systems, Project Management, Transportation/Logistics

Certifications:

Job Opening ID:

00567574 Sr Implementation Manager (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.