Description The Sr. Incentive Consultant is responsible for administration, management, reporting and analysis of Retail incentive results. Responsibilities include ensuring adequacy of controls, managing network communications and questions, reconciliations and Incentive reporting and program efficacy. The role will support the function by providing business analysis and issue resolution to aid management and give guidance on the program. The colleague will liaise with key business partners and infrastructure areas within Private Client - Core Banking to ensure a fair delivery of the incentive program. Will provide advice on program design, analytics and the financial implications of business trends. + 35% - Administer and validate, timely and accurate incentive payouts by performing day to day required processes, identifying ways to improve the quality and productivity to gain efficiencies. + 25% - Resolving crediting inquires by adhering to plan guidelines and following all controls and mandatory plan governance to ensure well-founded decision-making & administration. + 25% - Collect, review, and analyze data and/or documentation to ensure achievements with the LOB financial objectives, key performance metrics, policies, procedures and/or regulatory and risk requirements. Produce incentive related analysis including ongoing performance analysis contribution to Sales/Revenue and a Total Compensation view for all positions. + 10% - Completion of Performance Management Framework deliverables such as but not limited to targets, measurements, and assessments for the applicable LOB organization. + 5% - Fostering strong relationships with the immediate team, Business Line Partners and lager Sales Performance Management Team. Required Skills/Experience: + 5+ years of relevant work experience in incentive compensation + Attention to detail and data reconciliation skills in the process of translating data into information + Strong problem-solving and time-management skills, a superior customer service orientation and analytical capability + Ability to multi-task, prioritize and function efficiently in a high-volume, fast-paced environment + Solid written, verbal, and interpersonal skills, as well as the ability to support others through training and coaching + Strong experience with MS Excel + Ability to build repeatable processes that are streamlined & automated + Bachelor's Degree preferred with a focus in Management Information Sciences or Finance + 5 years of relevant experience in lieu of degree may be considered Preferred Skills/Experience: + Banking/Financial industry experience + Solid working knowledge of database principles and concepts + Tell a story through data visualization + Strong MS PPT skills + Access database, SQL development, Tableau development or other BI tools a plus *Role is FINRA associated Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am - 5:00pm, Monday - Friday Pay Transparency The salary range for this position is $ 81,823 - $ 122,734 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/13/2025