As this role is based out of our Manufacturing Facility in Forest City, North Carolina, we will focus on candidates who currently reside in this area.

GENERAL SUMMARY:
The Senior Infrastructure Engineer, Plant I.T., supports all aspects of plant I.T. and O.T. infrastructure. Day-to-day primary responsibilities focus on manufacturing and distribution center systems uptime, incident tickets, user support, production systems operational support, system maintenance, and project-related tasks. Various job functions and responsibilities require working closely with enterprise I.T. engineering teams to plan, design, implement, and manage enterprise-wide infrastructure across multiple technologies, platforms, and product brands.

ESSENTIAL DUTIES & RESPONSIBILITIES:
The successful candidate for this role requires a broad industrial and operations technology background with a wide range of I.T. knowledge in server, network, storage, and security principles. Strong hands-on experience, interpersonal skills, and problem-solving abilities are required. This individual must be familiar with enterprise I.T. best practices and operations related to manufacturing and distribution industrial environments. Areas of responsibilities include but are not limited to:

• Engineer, implement, and manage complex server, endpoint hardware, network appliances, and system configuration in a global, multi-site enterprise environment.
• Plan, manage, and communicate system maintenance activities.
• Create and maintain documentation of all relevant specifications, systems, and procedures.
• Assist management in providing direction and decision-making guidance to drive project and production support efforts.
• Design, configure, and implement new technology solutions.
• Gather and analyze customer requirements and design solutions that meet specifications.
• Champion process documentation, operational improvements, and best practices
• Assist management in task coordination and set priorities across teams to deliver solutions quickly and effectively.
• On-call support and maintenance activities during business hours and off-business hours are required
• Manage open requests and issues to ensure all work is delivered on time and in a high-quality manner.
• Provide 24x7 support for planned and unplanned activities to minimize disruption to the business.
• Work closely with management to create effective developmental plans for the infrastructure teams to continually improve the group’s collective skillset and knowledge.
• Build strong relationships with other key areas, including manufacturing, distribution, network, desktop, security, and applications, to drive efficiency across multiple teams.