CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Maintains processes and checks that all activities are dealt with according to agreed procedures. Uses software and tools to investigate issues, collect performance statistics and create reports. Diagnose process issues and initiates actions to maintain or improve levels of service.Reviews dashboards and generated reports to ensure records owned by other groups are in compliance with set standards as part of platform governanceAct as a liaison between asset management and Infrastructure, Finance, PMO, and other technology teamsIniaties reviews of the benefits and value of processes and tools and recommends improvements.Leads focused technical analysis discussions, delivers supporting artifacts and drives review sessions for all necessary approvals.Evaluates the need for analytics, assesses the problems to be solved and what internal or external data sources to use or acquire. Specifies and applies appropriate techniques to analyze data, generate insights, create value and support decision-making.Responsible for completing all tasks assigned and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.Works on one or more assignments as an expert and sometimes provides direction where required.Assignments are medium to highly complex projects or tasks.Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.Selects, acquires and integrates data for analysis. Develops data hypotheses and methods, evaluates analytics models, shares insights and findings and continues to iterate with additional data.Maintains processes and checks that all activities are dealt with according to agreed procedures. Uses software and tools to investigate issues, collect performance statistics and create reports. Diagnose process issues and initiates actions to maintain or improve levels of service.Reviews and identifies the benefits and value of techniques, processes, or tools and recommends improvements.Additional responsibilities as assigned.Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
Requires a bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience. Requires 6 or more years of experience as a business, data, or technical analyst.Prefer experience in a healthcare or hospital/medical related industry. Experience working with project life cycle and project management methodologies is helpful.Advanced oral and written communication skills are required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business managers can leverage to support their business operations.Proven abilities in problem management, process analysis and root cause analysis is required.
Required Licensure and Certifications
Agile, Scrum, ASQ, IEEE, ACM or other related software engineering certification are preferred.
ITIL Foundation preferred.
Required Minimum Knowledge, Skills, Abilities and Training
Experience utilizing ServiceNOW HAM and SAM modules preferredCapacity to leverage strong analytical and problem-solving skills to recommend solutions. Advanced understanding and comfort leading business and technology partners through a structured development and/or implementation life cycle and support model.Ability to understand technology projects and concepts as they relate to high-level business objectives, and ability to present those concepts to both IT and non-IT leadership in a concise and easily-understandable manner.Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.Ability to work independently and in a complex, matrixed, and particularly outsourced team environment is required.Solid project management fundamentals preferred.Excellent command of key productivity applications is required.Operational knowledge of CommonSpirit business operations, legacy systems, interfaces/EDI, and evolving technology is desired.