Please review the job details below.

As a Sr. IT Operations Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. You will lead the team in weekly ticket assignment sessions, delegating tickets to appropriate team members based on location and individual capacity, and assisting team members with identifying and implementing solutions.

What You’ll Be Doing:

Ensure all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolvedLead the team in weekly ticket assignment meetingsDelegate tickets to team members based on location and individual capacityAssist in managing our mobile device contractsProcess mobile device requests according to corporate policyMonitor tickets & workflows in accordance with team’s SLAsProvide technical leadership on projectsCreate documentation where documentation is absentAdminister Active Directory accountsTroubleshoots Citrix Virtual Desktop Infrastructure (VDI) SupportUtilize remote user support tools to provide supportProvide M/S applications support (Exchange/Outlook, Office, Visio, etc.)Perform (advanced) Windows 10, MAC OS troubleshootingPerform (basic) Linux troubleshootingPerform physical hardware setup and tear downImage systems and deploy software through SCCMProvide rotational on-call support 

Minimum Requirements:

U.S. CitizenAssociate degree or bachelor’s degree in computer science or closely related field2-4 years’ experience in technical support roleDemonstrated experience supporting Windows 10, MAC OS, iOS, Android, Office 2016 and 0365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination ofExperience working with Microsoft System Center Configuration Manager for device imaging and application deploymentExperience training and delegating tasks to team membersExperience working with mobile device providersExperience supporting a large enterprise environmentAbility to be on call on a rotational basis

Preferred Requirements:

Active Secret or Top-Secret ClearanceWillingness to get a Secret or Top-Secret Clearance, if not already clearedExperience with SharePoint

What’s In It For You:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.

Health, Vision, Dental Insurance, and Employee Assistance Program401K, with matching and immediate vestingHealth Savings Account (HSA)/Flexible Spending Accounts (FSA) OptionsUnlimited PTO, 10 Holidays, and Sick TimeMaternity and Paternity LeaveAdoption ReimbursementFlexible Hours, Hybrid work optionsTuition Reimbursement and Student Loan RepaymentPet InsuranceAnd More!

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In support of pay transparency at Maxar, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

● The base pay for this position within the Washington, DC metropolitan area is: $81,000.00 - $135,000.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Maxar’s Career page at the top of each job posting.

To apply, submit your application via Maxar’s Career page.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.