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Our Broadband Product and Digital Business Management team is at the forefront of building the customer-facing products and experiences that will continue to fuel our expansion in internet services for homes and businesses. The Sr. Manager, Product Management is responsible for driving the vision, design, product roadmap and execution of a key product or limited product portfolio within our expanding Broadband business in an Agile driven environment. Most often leading teams of 5 - 10 FTE. Direct reporting line typically includes team(s) of Product Manager(s) and Product Owner(s).

In this role, you will lead a team that’s responsible for developing products and value-added-services for one of our newest and fastest growing lines of business. To be successful in this role, the Sr. Manager, Product Management will require strong leadership skills, excellent product sense and product development and management skillset, and have a solid technical background regarding building solutions. Experience with customer-facing Home Internet product lines is a plus.

As a strategist and visionary for the Broadband product portfolio, the Sr. Manager, Product Management develops a deep understanding of customer (internal and external) needs and wants, as well as the core metrics their products are meant to influence, collaborates with the Director, Product Management on the portfolio strategy to meet those needs and wants / positively impact business metrics.

The Sr. Manager is also responsible for attracting, hiring, retaining a successful team of Product Managers / Owners to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.

This is a hybrid position required to be working in-office at least 3 days a week.

JOB RESPONSIBILITIES:

Strategy, Vision, and Analysis

• Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within Broadband and IT.

• Supports Product Team with enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.

• Designs and develops methods and tools to measure team performance striking a balance between customer or technology-based innovation, quality, speed to market, Agile team velocity, cost.

• Provides review and guidance to Product Management team on product vision, strategy, road map for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.

• Regularly cascades to direct reports Vision, Strategy, and goal based communications from executive and direct leadership.

• Develops organizational change and communications plans, and implements or drives execution connected with internal change initiatives originated by direct leadership or IT  leadership.

• Participates in organizational design thinking / strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.

• Develops and maintains culture, process, and consistent action for continuous improvement across agile teams.

• Supports learning and adoption of lean principles and processes within Product Management team.

• Works collaboratively with peers in Software Engineering, Architecture, etc. to apply Lean principles.

Business & Technical Execution

• Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:

◦ Product Backlog structure and prioritization, process.

◦ Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.

◦ Customer reviews and demos.

◦ Customer and Leadership level communications.

• Champions strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other IT teams outside immediate reporting structure).

• Fields and responds or forwards customer or Leadership concerns, as appropriate.

• Manages delivery accountabilities of vendor or vendor resources as appropriate.

• Communicates with Product and Dev teams frequently to learn of barriers or obstacles to efficient productive delivery. Works immediately to remove those barriers or obstacles if possible within their sphere of influence.

• Works with Product Team, Release Train Engineers (RTE’s), Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.

Leadership, Coaching, and Relationships

• Creates clear and measurable goals for team aligned to company, department, functional area objectives.

• Regularly observes and creates opportunities to observe and note positive, as well as constructive feedback. Shares and reviews feedback in a timely manner.

• Gathers regular feedback about direct report performance, relationships, etc. from Agile teams, customer teams and synthesizes the information into relevant, actionable feedback for their direct report(s).

• Develops formal and informal performance reviews in accordance with company or IT  driven timelines. Ensures proper, fair, calibrated, timely completion of formal performance review.

• Participates in creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans.

• Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.

• Provides regular, timely coaching lateral (peer) and upward feedback. Develop culture in team to enable regular, timely, constructive upward feedback.

• Cultivate strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.

• May be required to serve the role of Product Manager for a specific product or group of products.

QUALIFICATIONS:

Bachelor's degree in Computer Science, Engineering, IT or equivalent experience. Advanced degree preferred.

7 years’ Product Management experience in an agile software product development environment delivering large and complex business/technology initiatives. Advanced level understanding of customer experience.

3 years’ experience managing teams of 3 or more resources in direct reporting relationship in a Product Management organization.

Communicate with Leadership while employing a high degree of collaboration and influence.

Knowledge in software with Agile Scrum methodologies and other commonly used tools.

Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support.

Strong requirements elicitation, and the ability to write concisely and clearly for different audiences.

Experience with successive elaboration and ability to drive Initiatives, Features and User Stories that development teams can ingest.

Strong ability to identify/analyze/ synthesize product use data.

Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Preferred.

At least 18 years of age

Legally authorized to work in the United States

Base Pay Range: $140,500 - $253,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ299130&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.