Position Summary

DESCRIPTION:
The Samsung global services team is responsible for driving Smart TV and mobile services businesses by building intelligent, integrated, cross-platform services that delight and entertain users.
Samsung TV Plus is Samsung’s direct-to-consumer OTT video service featuring ad-supported linear channels and ad-supported VOD. In the US, TV Plus launched in April 2018 and is currently available on 2016-25 model Samsung Smart TVs, featured refrigerators and most Galaxy mobile devices.
As the Senior Manager of Content & Platform Quality Control within the Global Operations team, you will be responsible for leading content QC teams across multiple regions while developing QoE/QoS platform standards.

Under your direction, the QC teams will be responsible for ensuring all content on the TV Plus platform meets or exceeds our high-quality standards. This position will work closely with our various operation and engineering teams to develop tools that will implement the quality strategies that best meet the needs of our rapidly growing and changing FAST landscape. This is currently a hybrid in office/remote position.

Role and Responsibilities

RESPONSIBILITIES:

Lead a global team of passionate QC specialists, driving consistency, unity, and flexibility across eight TV Plus regionsManage relationships with local and overseas operations teams, to align on processes, shared templates, and short-term projects.Develop, maintain and adapt QC scenarios to meet the needs of a constantly evolving consumer electronics landscape.Use a mix of manual and technical testing skills to execute a variety of QA techniques across consumer products.Verify fixes are implemented correctly throughout platform product cycle in both consumer and development environmentsDevelop platform QoE/QoS modeling frameworks while working with engineering teams to define tool requirements for operationalization on a global scale.

REQUIRED QUALIFICATIONS:

10+ years of video content operations experience, 5+ years of working in a leadership role on Quality Assurance, Quality Control or Quality of Experience teams.A strong technical understanding of content on FAST linear & VOD required.Experience working with offshore resources in different time zones a plusProven ability to create organized and efficient processes from chaos and complexity within a rapidly expanding platform.An ability to identify, troubleshoot and find resolution to application-based issues.Excellent collaborator with the ability to effectively communicate across divisions and language barriers.Bachelor’s Degree and/or equivalent related work experience required

Compensation for this role, for candidates based in Los Angeles, CA, is expected to be between $170,000 ~ $200,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

#LI-YRC

Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.