Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We are looking for an experienced, collaborative, and adaptable content strategist who is passionate about understanding user needs and pain points to join the Experience Design (XD) team.The XD Team crafts effortless mobile, web and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy and Research. We collaborate across the enterprise to build exceptional digital experiences for clients, advisors and Schwab employees. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.​

As a Content Strategist (individual contributor), you are responsible for:

Content strategy and execution:

Apply content strategy principles (planning, creation, governance) to projects to create quality experiencesArchitect user experiences with designers and product partners to provide a foundation for alignment, prototyping, visual design and content designProduce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet business and user needsAlign content to business requirements and user needs to support core strategyInform all content decisions based on data, research, and careful planningWrite content according to UX writing standards, align/edit existing or placeholder content to standardsLead content reviews and influence stakeholders through articulation of content design decisions with clear rationale. Oversee content direction and take part in and/or lead peer reviewsIdentify gaps in UX writing standards and propose solutions

Experience consulting:

Create solutions together with a cross-functional Agile team, considering how digital, physical, and service channels work togetherUse problem definition techniques and data to drive project requirementsFacilitate ideation efforts with a focus on the problem to solve, creating a conversation of “how might we”Lead reviews and drive decisions, recognizing that great products are achieved iteratively, within scope and budget, emphasizing progress over perfectionRaise potential roadblocks to team or project leads and collaboratively identify how to remove blockersMaintain the high standards set by the group, including channel standards, content standards and the Charles Schwab design system

Team leadership:

Lead projects across XD disciplines to create seamless experiencesWork with teams to estimate project completion based on task completion and resource availabilityForesee potential roadblocks and raise to project leads

Teamwork, collaboration, and engagement:

Passionately solutions-focused and optimistic about team, our mission and the needs of our partners and usersPartner across disciplines and functionsBuild relationships by creating trust with partners through setting expectations on process/deliverablesActively seek and use ideas and feedback to strategically guide deliveryMake others feel comfortable by conveying interest in their feedback/viewpoint, anticipating reactions and responding attentively to their ideas and concernsRaise your hand to help others and proactively take time to work with teammates to support/guide activities and craft

Your approach:

Use various communication techniques to showcase work and persuade through rationale and storytellingPropose solutions that benefit all parties and craft arguments to support positionHave a design position and be open and flexible to moderate that position when new information is presentedWork within an undefined space to define potential paths forward through problem definition and design thinkingRecognize challenges are part of the process and collaboratively find root causes to determine next steps and new directions

Why your work matters:

You will support an engaged set of users who rely on our products to manage their financial livesBy understanding the user needs you will be able to impact how our users do business with SchwabYou will learn how to balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customersYou will work with an engaged design team that fosters a learning environmentWhat you have

Required Qualifications:

6 + years of content design focused on digital products or equivalentAn online portfolio showing process and design thinkingExperience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specificationsExperience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodologyStrong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedulesProficient in design tools like Figma, FigJam, and WriterExperience running design sessions with cross-functional teamsComfort in a project-oriented work environment, with a positive attitude and strong work ethic

Preferred Qualifications:

1+ year of content design experience for touch-based mobile interfaces1+ year of conversational design experienceEffective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job