Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. MAJOR RESPONSIBILITIES: Leadership + Encourage an innovative culture that fosters "outside the box" thinking + Drive the vision of the team in support of business needs + Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio + Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events + Provide leadership, management, and coaching + Establish standards and best practices to maximize team performance and company advancement + Develop growth plans and foster individual and professional growth + Keep key stakeholders updated on product roadmap developments and advancements + Manage issues, risks, and escalations as needed to support the product team + Work closely with IT and other internal organizations to ensure alignment + Contribute to the success of the larger team by driving joint collaboration, visioning, and planning + Provide other Team Members with support in continued growth opportunities through shared product experiences + Participate and drive formal mentorship opportunities to help other Team Members improve their product skills Product Planning + Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines + Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning + Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes Product Strategy + Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities + Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development + Collaborate and liaise with key business partners to establish product goals and objectives + Ensure product alignment with the holistic experience transformation vision Product Definition + Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements + Drive detailed product Feature definition, including functional and non-functional requirements + Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders Product Delivery + Facilitate product backlog grooming with the Delivery scrum team + Define and document product user stories to enable technical design, development, and testing + Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives Product Implementation and Support + Perform product validation throughout the development cycle, to ensure alignment with functional requirements. + Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities. + Represent and support the product as the ongoing subject matter expert. + Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning Additional Responsibilities + Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. + Perform other duties as assigned. EDUCATION: + Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; + Master’s degree preferred. EXPERIENCE: + 9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields. + People Management + Including goal setting, escalation handling, and mentorship + Managing the digital experience for a consumer website and/or mobile app + Experience with large scale transformation initiatives + Demonstrated ability to define and execute strategic initiatives + Working in an agile technology delivery program + Defining a customer journey and digital product roadmap + Product backlog management, including Feature definition, requirements, prioritization and sprint planning + Close partnership with a Technology Delivery team + Stakeholder engagement and relationship building + Executive communication, with the ability to influence decision making + Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply; + or equivalent combination of education and experience Your talent, skills and experience will be rewarded with a competitive compensation package. 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