JOB SUMMARY

The Sr Mgr, Liability Claims Management s position is responsible for administration of Charter’s 3rd party liability claim program with a primary focus on Auto and General Liability claims. Responsibilities include reviewing claim related activity, formulating resolution strategy and resolving claims in cost effective manner. In addition, this position will be responsible for overseeing and coordination of internal staff of claims analysts, third-party claims administrators and legal (in-house and outside counsel) involved in claim resolution. This role is considered a subject matter expert in claims administration and resolution.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceProvide consultation to the Liability Claims Leadership to develop, implement, communicate, and manage liability claims and programs Manage large complex claims through conclusioN; reports claims to the excess insurance carriers per the reporting requirements dictated in the insurance policy Continually evaluate the effectiveness of the Company’s existing policies and procedures related to the reporting and handling of liability claims and seeking to incorporate ‘best practices’ for constant improvement Oversee the team of liability claims analysts and serve as a liaison between the TPA and company employees, legal counsel (both in-house and outside counsel) and occasionally law enforcement Oversee preparation of loss information and statistics for internal analysis; identify trends and issues, and offer recommendations to lower the overall claim costs, reduce the time of open claims, and reduce TPA costs, where possible Understand and manage the interactions between the claims team and other company organizations such as Safety, HR, Fleet and Legal to streamline claim recognition and reporting, ultimately leading to timely resolution of liability claims Ensure timely investigation of significant accidents involving the organization; oversee coordination between insurance companies, attorneys and TPA Review and analyze data to assist the Safety department to devise risk minimization programs Exercises sound judgment in selecting methods and techniques for claim evaluation. When appropriate, communications evaluation and seeks authority to resolve Performs other duties as required

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to analyze and interpret large volumes of dataAbility to communicate verbally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnel, as well as with claimants, customers and attorneysAbility to work independently with no supervision and guidanceAbility to manage caseload and assigned statesAbility to hire and train a team of claim analysts responsible for companywide claimsAbility to investigate and make liability determinationsAbility to maintain confidentialityAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects at one timeAbility to negotiateAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to supervise and motivate othersAbility to use personal computer and software applications (i.e. word processing, spreadsheets)Ability to work independentlyAbility to work with the company’s auditors and actuary, as neededKnowledge of subrogation, litigation and general lawKnowledge of office procedures and the operation of standard office equipmentKnowledge of telecommunications industry

Required Education
Bachelor´s degree in Business or related field or combination of education and experience

Required Related Work Experience and Number of Years
Property and Casualty Adjuster work experience – 7+
Liability Claims Representative work experience – 7+
Claims management work experience – 7+
Management experience – 7+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

Preferred Education
Desirable Designations: JD, AIC, ARM, CCP, CPCU

WORKING CONDITIONS
Office environment

FRK610 2024-40017 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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