Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

 

The Senior Manager, Managed Services will be responsible for driving the strategy, execution, and growth of Rogers’ Managed Services portfolio. This role will focus on enhancing customer experience, ensuring operational excellence, and driving revenue growth through Managed Services offerings. The successful candidate will work closely with sales, product, operations, and technical teams to develop and deliver end-to-end managed solutions tailored to customer needs.

 

What you'll be doing:

1. Business & Sales Strategy Execution

Lead and execute the Managed Services strategy aligned with Rogers' Advanced Services vision.

Drive revenue growth by collaborating with regional sales teams and enabling solution-based selling.

Establish strong partnerships with enterprise and public sector clients to position Rogers as a trusted Managed Services provider.

2. Operational & Service Excellence

Oversee the delivery and execution of Managed Services offerings, ensuring high-quality service performance and SLAs.

Collaborate with Network Operations, Service Management, and Product Teams to enhance service reliability and efficiency.

Implement continuous improvement initiatives to optimize customer experience.

3. Leadership & Team Development

Lead and mentor a team of Service Managers and Technical Experts supporting Managed Services clients.

Foster a culture of collaboration and innovation across the Managed Services organization.

Drive employee engagement and professional growth through coaching and development programs.

4. Customer & Partner Engagement

Serve as the primary escalation point for Managed Services customers, ensuring quick resolution of issues.

Work with vendor partners to enhance service offerings and expand the Managed Services portfolio.

Engage in customer success planning, ensuring alignment between Rogers’ services and customer business objectives.

5. Product & Market Evolution

Collaborate with Product Management to drive innovation and expansion of Managed Services solutions.

Stay ahead of industry trends, emerging technologies, and competitive market dynamics.

Support the development of go-to-market strategies for new and existing Managed Services solutions.

 

What you will bring:

8+ years of experience in telecommunications, IT services, or a related field.

Strong knowledge of Managed Services, Cloud, Data Centre, Network, and Security solutions.

Proven experience in leading service delivery, technical teams, and customer success initiatives.

Strong business acumen, with the ability to translate technical solutions into customer value propositions.

Exceptional leadership, communication, and stakeholder management skills.

Experience in public sector, enterprise, or federal government sales is an asset.

Bachelor's degree in Business, Telecommunications, or a related field.

 

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

 

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

 

This is a hybrid work position and will require you to be in office three days per week. 

 

If you are selected to move forward in the recruitment process, here is what you can expect:

 

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

 

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

 

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Sales & New Business Development
Requisition ID: 319253

 

 

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

 

 

Posting Notes:  Rogers Business