Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title:  Sr Manager, Procurement Services (Procure to Pay, PtP), Manager – Insulet Global Business Services (IGBS)

Department: Global Operations

Position Overview:

We are building a new (greenfield) Insulet Global Business Services (IGBS) organization to support the rapid growth of our company through excellent business services, delivered in an optimized model from a Capability Center in Guadalajara.  The Procurement Service Manager will lead the set-up and delivery of global procurement services, as part of a new Procure to Pay service.  The Manager will lead delivery of in-scope services to all Insulet regions and business units. 

There are five primary objectives of the role:

Manage knowledge transfer activities during the transition of new work into IGBSLead the delivery of procurement administration services, according to the specification and design Manage and resolve service issues Manage buy desk for orders under $50k and $100k globallyBuild collaborative relationships with key colleagues, especially functional leaders who are customers of IGBS servicesCollaborate to drive continuous improvement of the services, including process and experience excellence activities

The role is accountable for the delivery of an initial set of Procurement Administration services, Managing the procurement of products and services under 100k globally.  At first, these will be SAP master data management, purchase requisition creation, purchase order creation, and the provision of help to business users.  There is a procurement transformation project working in parallel, and it is likely that additional services will be added to the portfolio, leading to possible role expansion.  Initially the role will directly manage a team of about eight procurement professionals, but will keep in adjusting accordingly per the evolving needs.

Responsibilities:

Manage knowledge transfer activities during the transition of new work into IGBS

Understand the design and specification of the services – reviewing and approving the definitions and processes of new or changed servicesWork with IGBS colleagues and collaborate with the function to document appropriate detail (this includes personally sitting with the current team to understand the detail of how they work today)Hire the delivery team in IGBSTrain the delivery teamAccredit the delivery teamTake the services liveManage parallel running, service embedding and hyper care activities, to ensure that the operation is working as expectedHire the Buy-desk team and deliver the service and develop the team.

Lead the delivery of procurement administration services, according to the specification and design.

Manage delivery of the services to the required levels, achieving over time the target value metrics for the servicesTrack operational KPIs and take action where targets are not being metHire and directly manage a team of professionals and indirectly manage other team membersProvide leadership, set performance goals, and ensure that the team is aligned with the overall objectives of the service

Manage and resolve service issues.

Teach the team to learn to love and identify the problemEnsure that issues are appropriately prioritized and reported transparently, using the IGBS issues logAddress issues, ensuring a timely resolution, and professional closing of the loop with colleagues

Build collaborative relationships with key colleagues and stakeholders.

Proactively develop and maintain relationships with functional leaders who are customers of IGBS servicesBuild a productive relationship with Procurement colleagues, and maintain a forward looking plan to anticipate changes in demand for IGBS servicesDevelop a regular communication rhythm, address concerns, and ensure that services meet customer expectationsChampion service catalogue awareness and usage throughout Insulet

Collaborate to drive continuous improvement of the services, including process and experience excellence activities.

Work with the PtP Global Process Owner (GPO), PtP Global Service Owner (GSO), and Global Process Manager (GPM) to identify, prioritize, and implement continuous improvement (CI) projects.Champion the IGBS service management framework and CI methods across the teamChampion the use of digital techniques, including machine learning (ML), digitization, robotic process automation (RPA), artificial intelligence (AI), and other established or emerging technologies in this area.

Buy desk for orders under 100k:

Hire and develop the team.Deliver the process for procurement buy desk per processes developed by the Global Process OfficeDeliver services per KPI’s goalsCreate a continuous improvement process mind set and keep developing the processFollow integrity, internal controls rules and procedures.

Education and Experience:

Bachelor’s degree in a relevant field, advanced degree or equivalent preferred.5+ years delivering Procurement administration servicesDetailed knowledge of Procure to Pay processes across international markets.Demonstrated experience leading and working with industry standard techniquesExperience of GBS implementations, service delivery, experience excellence, and process automation.Procurement Management role.

Skills/Competencies:
• Experience with ERP/MRP
• Proficient in MS Office – emphasis on Excel
• Excellent problem solving and analytical abilities
• Cooperative, team player and positive attitude a must
• Strong service-orientation
• Clear verbal and written communication skills

• Leadership skills
• IA tools/data visualization tools (PBI)
• Clear verbal and written communication skills

• Internal Controls

Physical Requirements (if applicable):              

Some international travel will be required, approximately 10% to 20%.  Existing US visa preferred.  

Hybrid work, in office at least twice per week, depending on the circumstances.