This hands-on job is responsible for managing all facets within the operations. In this role they will lead and manage within a fast-paced reverse logistics and repair environment, focusing on safety, operational excellence, self-motivation, problem-solving, and teamwork.  This leader must be able to collaborate and work with other leaders across shifts, department and sites. Responsibilities include ensuring effective operation by working with the supervisors to complete customer priorities based on demand schedules, assigning tasks/projects as needed, coordinating the flow of work, oversee completion of work, monitor key performance metrics (KPI), managing labor efficiency across the area of responsibility, mentor/coach leaders and manage headcount.  Must possess the ability to multitask, pay attention to details, have a good understanding of manufacturing, quality, inventory, and warehousing processes. This role will leverage the use of Lean Principles and Six Sigma methodologies.

What will be my duties and responsibilities in this job?

Delivers and manages Customer Service Levels (SLAs) and On-Time Delivery (OTD) Develop and implement process improvements and coordinate new product introductions Collaborate with other leaders within the site to monitor inventory level and accuracy, materials, equipment, and the request for capital equipment as needed Work with senior management to establish department and company goals and rely on experience, judgment, and innovation to achieve them Meet production operational standards by implementing production, productivity, quality, and customer service level agreements, resolving problems, and identifying process improvements Coordinate all production activities from planning through shipping with departmental managers to insure the total repair / manufacturing objectives are accomplished in a timely and cost effective manner Establish and monitor overall distribution, kitting & repair performance for production and quality standards Provide leadership and training to accomplish the operational goals and objectives Provide direction, development and leadership to assigned Production Supervisors on 3 shifts Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinate personnel or makes authoritative recommendations in such matter Develops function-specific orientation and training programs for area personnel Establishes standards for effective job performance and evaluates subordinates according to such standards Delegates these responsibilities to supervisory personnel as appropriate Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for areas of responsibility by leveraging Lean and 6 Sigma principles Create and/or modify processes to allow for the processing and servicing of new accounts and products, as well as improving existing processes when practical and cost effective Participates in programs for safety, fire prevention and disaster recovery Ensures the development of specific plans for inclusion in these programs Serves as liaison with other organizational departments Establishes and maintains the working rapport necessary to develop cooperation and effectively integrate production services into the company’s overall business fulfillment system

What are the requirements needed for this position?

Bachelor’s degree or a minimum of 8+ years in a supervisory/management role in a manufacturing environment Minimum of five years manufacturing experience

What other skills/experience would be helpful to have?

Five to ten years production management/production supervisory experience Lean manufacturing in a production environment Wireless repair/OEM manufacturing experience preferred Demonstrated knowledge of Wireless production/OEM manufacturing processes Familiar with basic electronics equipment Ability to work independently and in a team environment Ability to use a personal computer and data enter information Basic math skills and the ability to complete a basic hand written forms/documents Experience with WMS systems, Oracle preferred
Pay Range

$84,100.00 - $140,500.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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