At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Charles Schwab's Retail Client Experience team is responsible for defining & executing the end-to-end experience for Retail clients and acting as the primary client experience partner to business and functional leaders throughout the company. This includes setting priorities for client segments, weighing in on what is needed to deliver those priorities, engaging as a point of escalation on business trade-offs, and providing feedback in how partners design specific solutions to meet client needs.
Reporting to the Director of Digital Retail Client Experience, the Senior Manager (individual contributor) will support strategy, development & execution, and ongoing management of Retail client experiences through Digital channels (Schwab.com and the Schwab Mobile App). This includes launching new capabilities or experiences on Schwab.com & Mobile as well as developing and executing client experience plans for enhancements. The Senior Manager will:
Lead the business perspective for developing new experiences and features, partnering with Digital product owners and other business and functional leadersAct as the client experience executive stakeholder on Digital execution initiativesSource business reporting and analysis to support Digital client experience decisionsCoordinate a rolling three month view of client and field communication plans for enhancements to the Digital experienceServe as the primary liaison for client-facing team training and knowledge managementThe Senior Manager will work as part of a small collaborative team. They will build relationships with a wide range of stakeholders at all levels of the organization and across Schwab’s businesses. This individual must be a self-starter and a thought leader, approaching issues with a client-first mentality and leading stakeholders through structured decision-making processes. The individual must be able to cultivate strong partnerships and influence others outside their immediate team to execute on decisions made.
What you will gain:
Opportunity to participate in major initiatives that impact how clients engage digitally with SchwabMeaningful exposure to a wide range of business leaders and executives, including strong support for further career development at SchwabFurther develop skill set to drive structured problem solving, conduct robust analysis and influence decisionsDevelop credibility and rapport with key business partners as you learn more about Schwab business lines through work stream deliverables What you haveRequired Qualifications:
4+ years of work experience in strategy and/or client experienceBachelor’s degreeHigh degree of comfort dealing with ambiguity in a dynamic and fast-moving work environmentSuperior communication skills, both written and verbal, with demonstrated ability developing materials and effectively presenting informationSuperior analytical skills, creativity in problem solving, and attention to detailExpert user of PowerPoint and ExcelPersonally and professionally aligned with Schwab’s vision and values, with a strong interest in our business
Preferred Qualifications:
MBA preferred or equivalent post-MBA experiencePrior financial services industry experience Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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