Summary

The VP, Truck Service Maintenance will lead the maintenance and repair operations of our Truck Service business, where we provide maintenance/repair solutions to heavy duty fleets. This role ensures that all vehicles are maintained in a safe, efficient, and cost-effective manner, while also leading a team of technical experts and collaborating with other departments to support overall business objectives. The ideal candidate will have a deep understanding of fleet maintenance, repair operations, and a proven track record in leading maintenance initiatives to drive business results.  

Duties and Responsibilities

Lead and manage the truck service department, including hiring, training, and evaluating assigned staff. Develop and implement maintenance policies and procedures to ensure high standards of service and safety. Monitor and analyze maintenance data to identify trends and areas for improvement. Develop and manage the maintenance department budget, ensuring cost-effective operations to include the Retread Center. Develop and manage a per unit ROI for the retread plant to include a scalable model to meet internal and external demand. Ensure Retread Plant operations maintain passing scores based on Goodyear metrics. Identify opportunities for cost savings and efficiency improvements without compromising safety or quality. Negotiate contracts with vendors and suppliers for parts, equipment, and services. Collaborate with senior management to develop long-term maintenance strategies aligned with company goals. Evaluate and implement new technologies and practices to enhance maintenance operations. Prepare and present reports on maintenance performance and initiatives to executive leadership. Identity and implement best practices and cutting-edge technologies to enhance the efficiency and effectiveness of maintenance programs, ensuring fleet readiness and performance. Work cross-functionally with the operations, IT, procurement, and HR teams to ensure seamless integration of new technologies and processes within the organization. Manage relationships with vendors, service providers, and equipment manufacturers. Implement modern solutions aligned with company goals. Utilize fleet management data to create actionable insights, track key performance indicators (KPIs), and improve operational outcomes. Lead change initiatives, ensuring smooth adoption of new maintenance processes across the organization. Ensure that all fleet operations (MM & ERA trucks) comply with industry regulations, safety standards, and company policies. Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy. Design & facilitate physical assets, tooling, and repair procedures for optimal technician productivity. Manage the total cost of ownership for all truck service vehicles to meet or exceed company goals. Manage Truck Service capital to include paying invoices and delivering tools and equipment as approved. Define and maintain Truck Service repair scope-of-services. Develop and manage a team to serve as the internal & external technical experts of Truck Service to expedite repairs and serve as our technical SMEs to the marketplace. Develop and maintain relevant technical literature to be readily available to technicians and shop managers. Work with the training department to develop training solutions and perform train-the-trainer sessions. Analyze internal warranty data and develop effective solutions. Manage the Technical Assistance Center to evaluate and resolve technical quality issues and troubleshoot complex repairs. Ensure Truck Service stays current on federal and state regulatory requirements to maintain compliance. Work with Marketing to deliver external technical expertise such as the radio show and truck shows.