Your opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Strategy and Transformation team within Schwab’s Client Service & Support organization enables leaders across the service organization to explore and set strategy, prioritize our investments, understand the perspective of our professionals and clients, and tell our strategic story along the way.

As a Senior Manager, UX Researcher (individual contributor) you will:

Define and drive the future experience for our call center representatives and the products they useReveal what our users need by conducting user research, working with cross-functional teams, and delivering insightsInspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamlessLead and own a research project from start to finish including conducting stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development

What you are good at:

Working independently to deliver insights in a fast-paced and ever evolving environment Critically thinking to generate unique research ideas and derive effective solutions for design issuesEffectively collaborating with stakeholders and act as a strategic partner in product decisionsStorytelling skills using data and other visualizations to engage stakeholder, communicate insights effectively and clearly present key findings and recommendationsContinuously improve and grow by implementing new research techniquesWhat you have

Required Qualifications:

5+ years of UX research experienceBachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)Proficiency at conducting a wide array of research methodologies including surveys, user interviews, usability testing, card sorting, etc.Experience working with large data sets, including a solid understanding of basic statistics, and ability to calculate necessary sample sizesExperience with testing in person and remotelySuccess supporting delivery of concurrent projects High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.

Preferred Qualifications:

Prior experience within financial services industryStrong communications skills with ability to appeal to a wide audience
What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance Apply Save job