standard operating procedures, etc.). Responsible for overseeing entire call center team which includes but is not limited
to monitoring on-floor sales activity, upgrade/add revenue and quality assurance functions as related to call center
package sales. Job responsibilities also include managing a team that consistently produces quality results and meets
necessary deadlines while fostering a positive and professional environment that supports the call center in achieving
targeted goals. Responsible for the hiring, firing, training, development and performance management of the entire Sales team,
including Supervisors and Team Leads.
Meet and exceed goals for production including but not limited to HPP, Pitch & Closing %, Revenue Collection,
Total Package Sales, etc.
Assist Director of Marketing in the management of weekly lead loads/distribution; monitor daily lead reports and
adjust agent campaign assignment as needed.
Work closely with Director to monitor labor costs and ensure call center efficiencies meet budgeting requirements
and minimum standards.
Provide assistance to associates when questions or issues arise; takeover/cap calls as “MOD” when a supervisor
or team lead is not available; resolve escalated sales and customer service issues as needed.
Participate and lead daily shift meetings and set daily shift goals; hold meetings with Supervisors and Team
Leads as needed.
Work with Supervisors to resolve associate issues (performance, conduct, scheduling, etc.); effectively document
and communicate all issues/conversations to the Director and Admin team.
Review and approve shift schedules as prepared by Supervisors to ensure proper sales coverage for all hours of
operation, including weekend; this includes supervisor/lead coverage on weekend shifts which could result in an
occasional 6-day work week as needed.
Monitor inbound/outbound calls via dialer and phone system including in-dial queues and reporting on campaign
and agent stats in real time.
Work close with the Supervisors, Team Leads and Admin/QA team to reconcile and address any Quality
Assurance issues involving package sales, verification recordings and data entry.
Work close with Director to create and implement reward/recognition programs to encourage employee longevity
and increase moral.
Benefits:
Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador. Career Growth: We believe in developing our current talent, we promote within. Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits! Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization! Associate use of resorts for personal travel: We believe that vacations make people happier by sharing time together, smiles and memories. Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE