We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

This role will have a Hybrid work arrangement, with the expectation of working in an office (Houston, TX. Frisco, TX, Chicago, IL, Overland Park, KS) 3 days a week (Tuesday through Thursday).

The Middle and Large Commercial Sr Operations Manager role helps drive results, influence our most important business strategies, gain greater perspective into the Senior Leadership Team and has the opportunity to expand their visibility and network. The MLC Operations Manager is responsible for leading, developing and guiding a team of 12-18 Account Managers successfully through and with their day-to-day responsibilities. This opportunity will support Commercial General Industry & Technology. It is critical for this position to collaborate and develop strong partnerships with Underwriting business partners.

RESPONSIBILITIES
• This role is instrumental in building out our future operating model and elevates the critical role of coaching in delivering business results, creating high quality, low effort experiences, and developing our talent.
•A clear path is enabled for progression for our highest performing FLMs and allows us to attract and retain talent at the leadership level which is a critical role to our organization. The role provides a more robust opportunity for succession and development planning at the leadership level.
• Demonstrates the ability to lead with ambiguity and create an environment where they are empowering staff to consistently deliver upon the organization’s goal of creating high-quality, low-effort experiences
• Acts like a business owner, and is enabled and empowered to focus on the right outcomes for customers
• Collaborates with business partners to work across functional and organizational lines to understand the end-to-end customer experience and recommend improvements
• Demonstrates deep and broad understanding of customer needs; turns abstract concepts into concrete actions
• Uses data to understand what behaviors to coach staff to consistently deliver on objectives
• Uses data to influence change, e.g., outlier analysis, variation reduction, etc. and surface improvement opportunities inside area of influence (e.g., within product, marketing, distribution, etc.)
• Acts as change champion and develops and delivers on change management plans for broad process and technology initiatives
• Drives staff compliance with all THIP policies and procedures
• Uses and teaches others to use critical thinking and judgment skills to interpret and administer policies to resolve employee and customer problems
• Role models behaviors which underscore our organizational values
• Trains and mentors new or inexperienced managers
• Facilitates a high-performance culture by aligning individual goals, differentiating performance through evaluation, recognition, and coaching and feedback (using/training others on GROW and STAR model practices), and managing performance improvement issues swiftly and appropriately
• Consistently and successfully minimizes turnover by using and teaching best practices on how to attract right talent, coach and engage staff while holding them accountable to deliver results
• Effectively coaches staff to deliver on organizational objectives and maintaining a strong teaching culture
• Demonstrates the ability to lead inclusively

QUALIFICATIONS
• 2+ year experience as a manager of people within the Insurance/Financial Services Industry. Proven, trusted leader and decision maker.

• Commercial Insurance/Underwriting experience a plus
• Minimum of two years formal coaching and mentoring required

• Ability to manage change, negotiate and influence to drive change through the organization.
• Hartford Way framework experience & Lean Six Sigma Yellow Belt or Green Belt certification are desired but not required
• Experience managing hybrid/remote teams a plus
• Proven track record of delivering improved and sustained results over time
• Ability to foster a high-performing team environment
• Possesses exceptional interpersonal skills and strong influencing abilities
• Demonstrated capacity to communicate across small and large groups
• Readily able to adapt and lead others through change
• Strong organization, planning, time management and delegation skills
• Ability to successfully manage in a structured environment
• Good business acumen and professional demeanor

• Travel potential 10-20%

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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