The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This role sits within the broader Experience Design department which is made up of unique product design specialties including: Consumer, Merchant, Research, Content, Design Systems, and Operations. Experience Design is driving the design and experience strategy that will evolve the PayPal experience beyond the core transaction and into new realms of the end-to-end commerce journey. This includes dimensions that engage customers well before and after the point of a sales transaction with a brand or money exchange with a peer. It is an incredibly exciting time to join a design team that will be at the forefront of PayPal’s product and brand transformation. No matter the role or level, all positions are nurtured and encouraged to think through critical problems with well-integrated, multi-discipline teams (pods) and a well-defined culture that’s geared towards explorations, bold provocations, and speedy impact in the market. The department is led by PayPal’s Chief Design Officer and works intimately with Engineering, Product Management, Brand Design, and Marketing teams.

Job Description:

Role Overview

The Sr Manager Design serves as the Conductor. They ensure the pace, rhythm, and coordination of the designers and projects run on beat and on time for our market launches. For this role, the Sr Manager will focus on the core experiences of the mobile app and will drive work to help the overall positioning and value props of the product. Features and work will include overall app architecture, onboarding experiences, home tab design, customer activity, profile, and both global and in page navigation components.

As a Sr Manager level, you sit at one of the most senior roles on the team and will drive a unique experience pod. You will be partnered with a Principal designer who you will collaborate with to define and express design outputs, including articulations of strategy. At the managerial level, you will be responsible for the overall organization of the pod, work track management, role assignment, strategic alignment and delivery of handoffs. This role also is instrumental in the intake phase with product management partners and will be responsible for the ongoing measurement of impact in market.
 

Standard Requirements

You are kind, generous, nurturing, supportive, and can see beyond your own ideas or instincts.

You love to study and design for consumer behaviors with a specific interest in consumerism, retail, and evolving cultural norms. 

You believe in the power of brand, a well-articulated point of view, and the necessity of driving measurable business outcomes.

A deep love and bias for designing products that blend interaction design with brand visual, and content design. All designers are expected to be as sensitive to visuals as they are to system and interaction details.

Role Requirements

Magic powers sit within the realm of project intake, articulating experience strategy, project organization, and role/output clarity for our design teams. 

Experience getting digital products to market and managing the ongoing performance of shipped features or products. 

Exceptional presentation skills which include crafting compelling decks to sell in strategies, concepts, or visions for your work.

Proven ability to set up and manage a world class deign outputs and formal processes that drive incredible clarity around project management, role definition, outputs and design cycles.

Skilled at managing ambiguity and knowing when a team needs better articulation or leadership definition to activate work.

Comfortable rolling up sleeves to help punch up a project plan, project kick off deck, and horizon roadmap.

Exceptional ability to manage, prioritize, and organize multiple requests that may come in both on and off planning scheduling.

Exceptional ability to direct all facets of a concept and product design including, copy, content, visual design, brand design, interactions, research and business outcomes. 

Proven ability to evolve requirements and overcome limitations in partnership with product management, engineering, legal, and business units. 

10+ years of experience in consumer facing digital product design work.

Designer Growth
Our team places great focus on our culture. This includes, our ways of working, our rituals around feedback, our tact for delivering nurturing critique, and our attention to each and every designer’s aspiration as they ascend towards their next defined career levels. You will have opportunities to stretch into areas beyond your core pods and will experience hands on mentorship to ensure you’re expose

Additional Job Description:

Recruitment Process
As you move through the process of consideration you will begin with an initial screening to assess your fit with the role you’ve applied as well as other potential roles or levels that might be a stronger fit. Our goal is to ensure we bring on designers who will love and thrive in their area of focus. To this point, we pay close consideration for your personal ambitions and the reality of the role you’re applying for.

Following your initial screening with our talent team, a candidate can move through three additional phases if they continue to possess the potential for a role.

Stage 1: An initial, 30-45 minute hiring manager meeting to review some work samples.

Stage 2: A 1 hour case study panel presentation with cross discipline members of the design and partner teams.

Stage 3: A series of 1:1 30-45 minute interviews with members of your panel and potential additional partners who were not in the panel presentation.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.