About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
We're looking for an exceptional operational manager to lead our Trust and Safety Risk and Response team. This crucial role will be an integral part of our Enforcement Ops organization, leading teams responsible for Privacy regulation compliance, Law enforcement response, Government removal requests, and Internal escalations. This role will require alignment and engagement with various internal stakeholders, including Sales, Executives, Legal, Comms, Product and Data Science. We are looking for a leader with deep subject matter experience that can develop priorities, project resourcing needs and identify the capabilities necessary to support the evolving operational needs.
The ideal candidate will possess exceptional decision quality and the ability to derive valuable insights from complex situations. Your primary focus will be on enhancing our operational processes, striking a delicate balance between addressing urgent matters, conducting thorough investigations, and preventing issues via risk management.
What you'll do:
Guide, coach, and mentor managers of the Escalations and Data Protection and Critical Response teams. Track and drive performance and results for the Risk and Response team. Collaborate with other teams in Trust and Safety to guarantee smooth workflow processes. Develop priorities driven by the Enforcement Operations org strategy. Project resourcing needs based on Trust and Safety priorities and identify the capabilities needed to meet the current and emerging talent needs of the team. Seamlessly perform operations, deliver timely SLAs, and maintain high stakeholder satisfaction. Manage sensitive content and escalations with tact and composure. Communicate executive summaries to senior leaders. Share rotating weekend, off-hour, and holiday coverage responsibilities. Develop subject matter expertise in all Pinterest policies. Make decisions in nuanced cases and influence others to take action. Gather data to communicate facts and make informed decisions. Maintain excellent written and verbal communication skills; confidently interact with senior stakeholders from various disciplines.
What we’re looking for:
At least 5 years of experience in an operational management role. Proven ability to lead and motivate a team. Strong critical thinking and problem-solving skills. Excellent communication and interpersonal skills. Knowledge of online safety and content moderation best practices.This is an exciting opportunity to make a genuine impact on the safety of our users and the integrity of our platform. If you're passionate about online safety and have the skills and experience we seek, we encourage you to apply. Join us in shaping the future of Trust and Safety and be a part of our mission to create a safer online environment for everyone.
Relocation Statement:
In-Office Requirement Statement
We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1 time per half and therefore can be situated anywhere in the country.
#LI-REMOTE
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only$141,950—$292,000 USDOur Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.