Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Bay Area Location

Sprinklr is looking for a Senior Manager of Solutions Consulting to lead presales for the Large Enterprise West Division in the Americas. Managers are responsible for leading a team of Solutions Consultants (SCs) in their designated region, coaching on opportunities, serving as solutions sponsor within key accounts as well as recruiting and developing team members.

They are also responsible for serving as a strategic partner to sales, professional services, and customer success teams within the division to drive new business opportunities and own all aspects of GTM execution.

Overall Description

As the Senior Manager, you will be the primary contact for the Solutions Consultants on your team and directly aligned with your region’s success.  You will be responsible for managing the training, overall development and growth of your team, and partner with the SC Director and other SC leaders to continually evolve and improve the Presales function at Sprinklr. You regularly observe your team in the field and provide routine feedback.

You will guide your team in monthly, quarterly and yearly goal setting exercises, helping them to develop in their current role and gain skills and experience for their long-term career goals. Additionally, you will be responsible for ensuring your team is trained on industry specific use cases and product enhancement as the platform continually evolves.

You will assume responsibility for resource allocation in your region as well, working alongside the Divisional Vice President and Directors of Sales in your region to lead SC resources, align the appropriate SC for the deal based on experience, and help prioritize sales activity.

You will also serve as the executive sponsor on strategic customer engagements, working with account teams within your territories to best position Sprinklr’s solutions by developing solution narratives, CX workshops, and compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

Main Responsibilities:

Lead, Coach and Grow a team of Solutions Consultants

Recruit and retain top Solution Consultant talent

Function as primary contact for the Directors of Sales that work within the designated region

Facilitate SC resource allocation across the region and assist in providing SC resource support for other regions as well

Train and support the SC team in delivering our value propositions, product demonstrations and RFPs

Act as a key member/sponsor of account teams with sales and other internal stakeholders for our large enterprise and strategic customers

Lead SC business execution for your team and be a strategic partner to all other functions in customer operations, strategy, GTM and product teams

Proactively engage in strategic development of the SC organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.

Desired Skills and Experience:

5+ years of presales management experience

5+ years of enterprise-scale experience in presales or solutions consulting

Experience in a customer facing role in enterprise software company

Strong leadership capabilities with a track record of managing and developing high-performing teams

Strong understanding of enterprise architecture principles and practices

Extensive experience in complex system design and integration

In-depth knowledge of enterprise marketing strategies and best practices

Excellent written, communication, and presentation skills

Well versed in data architecture, API design and AI LLM Models

Strength in enterprise architecture, human centric design, persona-based outcomes

Travel required for customer meetings upon request as well as internal business reviews, trainings, sales meetings, customer and industry events, etc.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.