Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we've created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY: The Service Delivery Manager is responsible for project management oversight of a portfolio of project services and solutions for Kforce customers. They support the Service Delivery Director by acting as an escalation point of contact and providing direct assistance to Project Managers from the beginning phases of an engagement throughout the delivery of services and solution acceptance for Kforce customers. Additionally, the Service Delivery Manager identifies expansion opportunities within the assigned portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee multiple Advanced Services professional services and solutions projects that are in-flight, ensuring delivery of the scope of work, provide support and guidance to the client facing project team leader. Ensure implementation of services that meet or exceed customer expectations and ensure overall customer satisfaction. Optimize existing teams to maintain high level of efficiency and delivery capabilities, motivate, mentor, and develop the team members, and boost morale resulting in a high level of employee satisfaction and retention. Responsible for maintaining an accurate dashboard of all project status for their assigned portfolio of projects . Responsible for post-sale oversight of the delivery of Advanced Services to include, engagement set up, performance management, service level agreement compliance, 3rd party management, service metrics, quality control, security compliance, reporting, and continuous improvement. SUPERVISORY RESPONSIBILITIES: Yes, Project Managers and Team Leaders.