Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

Recovery Team within Claims Operations

The Sr Manager will be responsible for driving the recovery processes, ensuring they are efficient and holding teams accountable. They will support the recovery areas within debit card, credit card, digital, check, and retail card services. This includes but not limited to: the chargeback process and working with Visa to attempt to recover the funds.

Remote

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversees and leads a large and/or highly complex and diverse reporting  function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business resultsProvides coaching, mentorship and guidance to  practitioners, business, executives within area of expertiseManages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practicesStrategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areasFacilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)Sets operational team direction and collaborates with others to execute on common goalsFocuses on longer-range planning for functional area (e.g. 12 months or greater)

Education & Experience:

Undergraduate degree required10+ years relevant experienceAdvanced knowledge of the business goals/objectives  being supported and the full suite of policies, programs, processes  and systemsKnowledge of current and emerging competitor and market trendsAbility to contribute to strategic direction of the function and provide advice to senior leadershipAbility to forecast initiatives and demand in order to develop annual strategic planSkilled in preparing and managing budgets and resource allocationAdvanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiativesAbility to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skillsKnowledge of risk management environment, standards and regulationsSkilled in mentoring, coaching and performance managementAbility to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationships across teams and functionsSkilled in using software tools, methods and techniquesSkilled in using computer applications including MS OfficeAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to handle confidential information with discretion

Customer Accountabilities:

Oversees a function of Fraud professionals providing operational support to partnersParticipates in enterprise wide or Customer focused special projectsOversees research, development and implementation of new processes, technologies or operating modelsWorks autonomously as the leader of the team and develops group policies and procedures in coordination with leadership team and colleagues and  ensures adherence to approved internal Fraud policies, procedures, standards and guidelines in addition to those federally mandatedCoordinates department compliance with overall Fraud division guidelines as well as regulatory agenciesPrimary escalation point for significant risk matters/exceptionsTakes corrective action and recommends and implements changes to procedures as requiredParticipates in responding to periodic exams/audits for various regulatory bodies

Shareholder Accountabilities:

Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scaleCoordinates group technology support, including vendor research databasesMonitors performance of Fraud systems and communicates feedback to executive management, internal technology partners and directly to vendors as appropriateIntegrates new systems and upgrades into Fraud operations as neededPlans and executes on strategic activities, reviews and communicates results, and adjusts tactics accordinglyResponsible for the strategic design of the Fraud team working with Managers to ensure adequate staffing and evaluationsEnsures employees are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impactsMaintains knowledge of end-to-end processes and internal/external partners and regulatory requirements

Employee/Team Accountabilities:

Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialtyDevelops annual and/or long term plans for own area and influences plans well beyond area managedResponsible for management of the overall team providing both leadership and guidanceSets targets and objectives for the team, and delivers resultsGrows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value deliveredLeads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and provides regular input into employee assessments and development plansLeads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely mannerManages employees in compliance with all human resources policies, procedures and guidelines of conductShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teamsSupports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successesRecruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesEstablishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand ambassador for your business area/function and the bank, both internally and/or externally

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.