Description (Basic Function): The Senior Manager of Epic Practice Management systems serves as an integral part that supports the KSC Central Business Office and KSC Clinics. The role is responsible for managing the operation, monitoring, maintenance, development, upgrade and support of Epic information technology applications: Cadence, Prelude, HIM, ROI, Identity, Tapestry Referrals, and Resolute. In addition, third-party systems that interface(s) with Epic: Credit Card/Payment Processing applications, Revenue Cycle / Clearinghouse applications, Referral processing/authorization applications, and Patient Experience applications. The position will work directly with the management team and Director of the KSC CBO Department as well as support dayto-day operational and technology needs for the Revenue Cycle business line. The position will work closely with other Information Systems teams as well as the Health Plan and managed care business and clinical groups in support of continuous innovation and improvement in health plan, CBO, and managed care capabilities. The position will work directly with the digital health management team as part of the day-to-day operational and technology needs for the Patient Access and Digital Health business line. The position will work closely with other Information Systems teams, Patient Access / Experience Committees. Serves as an integral part of the information systems leadership team in support of the vision and mission of the organization. Manages teams responsible for the implementation, upgrades, support, and optimization of applications within their designated service areas and programs of oversight. This position will be responsible for leadership on complex projects and maintaining communications with stakeholders, vendors, and other leaders in the organization to include updates on projects and support activities being worked on. Must have strong project management skills and ability to communicate and work on multi projects within IT and the organization. Works with Sr Director collaboratively to provide insight, suggestions, guidance, and ideas as well as serves as a mentor and coach for staff/teams under their direction. Must be able to work and oversee multiple projects and offer guidance as needed.Qualifications: 1. Education A. Bachelor's degree or equivalent experience. B. 2. Experience A. 7 years of experience in application management and project management B. Certifications in related systems Epic Certifications 3. Licenses A. Valid Texas driver's license B. 4. Special Skills A. Proven track record of success around business requirements collection, technology architecture, designing, developing, validating, and supporting systems which meet defined business requirements, Demonstrable success, and expertise in current project management, change management, change control and documentation practices. B. Related Programming/Scripting Language Certification Related Vendor and/or Application Certification Related Industry Association Certification 5. Other A. Flexibility and the ability to adapt to change. Proven communication, presentation, analytical, problem solving, technical and writing skills. Candidates must have a positive "can do" attitude and a professional demeanor. Ability to multitask and still stay focused. Demonstrated experience working independently and collaboratively on projects. Experience in developing or implementing new systems and tools. Demonstrated experience trouble shooting B. You are an excellent communicator/mentor in writing and speaking. You are a (selfstarter) but also value teamwork. Your problem-solving skills are excellent. Capable of working in a fast paced, dynamic and team-oriented environment. Must have a positive and "can do" attitude.Essential Duties: 20% 1. Project Management: Oversees assigned teams, staff and projects in a manner which emphasizes success, positivity, collaboration, accountability, and frequent, informative, relevant and open communication among team members. Coach, mentor, advise, and manage team members as required to meet project and service goals. 30% 2. System Development: Acts and is subject matter expert in assisting with development/build recommendations for application systems and projects. Strong experience and functional knowledge in applications used in a healthcare organization. Continues to expand their knowledge in the areas they manage. 10% 3. Communications: Provide management with up-to-date and concise status information regarding all development, support, and optimization projects. Assure project activity and accomplishments are recorded by all team members on a weekly basis in PM Project Tracker. 10% 4. Budget � Assist with annual budget process for operational and capital and stays within approved budget. 15% 5. Vendor Relationships: Work with team members, internal customers and vendors on business case analysis and application design specifications. Review, analyze, and document business systems and user needs. Determine project requirements by collaborating with business users, other IT teams and vendors to document and facilitating work sessions. Ensures contracts are adhered to, maintenance and support SLA's are met and ensure interfaces are supported per contract. 10% 6. Staff Management: Assists division Senior director and/or managers by leading out and providing guidance on projects. Manage and mentor IT staff in a manner which emphasizes success oriented, positive minded, collaborative teamwork, individual accountability, open communication among team members. Ensures team members and projects stay on track. Escalates issues appropriately and timely. Evaluates and determines best course of action to rectify issues. 5% 10. Other Duties as Assigned