Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Sunrun is looking for a Sr. System Performance Coordinator who engages with customers to activate solar panel systems, and execute desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using monitoring portals to prevent unnecessary truck rolls, audit new work orders for accuracy, and create service tickets. They will perform in depth investigative work on accounts to proactively find systems with issues and recommend field fixes for them. They utilize extensive understanding of the technologies used by Sunrun to provide assistance to our field team.

Responsibilities

Understand and execute on Sunrun’s corporate policies and best practices

Notify and educate customer on post-PTO activation process

Monitor cases of service needs

Review install work orders and detect install deviations that require additional field work

Remotely diagnose PV system issues due to non-operation (commissioning and activation)

Maximizing Field Service professional efficiency by appropriately routing escalations

Optimizing dispatches utilizing your solar and electrical expertise

Provide troubleshooting support to our Field Service Technicians

Remain current with PV technologies

Improving the customer experience by helping to eliminate future unnecessary service visits

Providing feedback on trends you are seeing to our internal quality teams

Meeting performance goals set forth by management

Understanding the Field Operations Manual, manufacturer's specifications and requirements

Qualifications 

High school diploma or equivalent (Bachelor’s preferred but not required)

Minimum 3 years experience in electrical or solar industries

Excellent, timely customer engagement skills, with strong interpersonal communication

Salesforce, Google Apps, and monitoring platforms fluency (required)

Excellent written and verbal communication skills

Solar installation/design experience 

NABCEP Associate certification (preferred)

Knowledge of current NEC and local AHJ regulations 

Self-sufficient and highly motivated

Physical Demands

Ability to perform normal office duties

Ability to operate office equipment including computers and determine accuracy of work

Ability to interact and participate in meetings

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.