**Overview** Nestled in the heart of East Sacramento Dignity Health Mercy General Hospital is a 313 bed acute care facility that provides a wide range of services with special advocacy for the poor and underserved. Mercy General is home to the nationally ranked Alex G. Spanos Heart & Vascular Institute. Key achievements and recognitions include: from the Joint Commission; Advanced Joint Replacement Spine Center of Excellence Primary Stroke Center Ventricular Assist Device and Chest Pain Certification. Other accolades include CMS 5 stars Practice Green Health 2021 Leapfrog Hospital Safety Grade A Level 4 Epilepsy Center and Opioid Stewardship Honor Roll. Mercy General Hospital is proud to foster inclusion and diversity as part of our mission vision and values. **Responsibilities** Under general supervision, to regularly perform a variety of the more complex clerical duties in the various program areas and exercise a high degree of independence, initiative and originality; incumbents may also perform some secretarial duties; may work on special projects and/or act as lead persons in scheduling, training and assisting less experienced Office Assistants in the performance of the unit's work. Training in and/or working knowledge of the following is required: correct English usage including spelling; some knowledge of medical terminology and hospital operations and functions; effective customer relations, HMO's, IPA's and insurance authorization procedures; hospital operations and functions, secretarial and office management practices, modern office methods, supplies and equipment; and, alphabetic and numerical filing and coding systems, principles of effective training. **Qualifications** **Required:** + A minimum of 2 years of clerical experience in a medical or insurance setting utilizing medical terminology or an equivalent combination of education and experience (required) + Training in and/or working knowledge of the following is required: correct English usage including spelling; some knowledge of medical terminology and hospital operations and functions; effective customer relations, HMO's, IPA's and insurance authorization procedures; hospital operations and functions, secretarial and office management practices, modern office methods, supplies and equipment; and, alphabetic and numerical filing and coding systems, principles of effective training **Preferred:** Training in and/or working knowledge of the following is preferred: Federal and State regulations pertaining to MediCallMediCare **Special Skills:** Ability to function as a lead person, typically performing the more complex work of the unit and/or resolving problem situations for others; training, assigning and/or reviewing work; preparing clear and comprehensive reports; ability to keep difficult records and make arithmetic computations as well as enter and review data from a terminal or personal computer; operation of a variety of software programs; type at a speed of not less than 40 words per minute; operation of a variety of office equipment including typewriters, personal computers, copiers, fax machines, transcribers, 10 key calculators; meet and deal with a wide variety of people in person and by telephone, utilizing effective communication skills; prepare correspondence, utilizing a wide knowledge of vocabulary, grammar, and spelling; training and providing guidance to others in the performance of their duties; ability to prrioritize and handle multiple demands at one time; effective problem solving for a variety of situations; and, a professional and courteous manner with all persons on the hospital campus at all times. **Pay Range** $30.69 - $35.09 /hour We are an equal opportunity/affirmative action employer.